Remote Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join a mission-driven educational organization as the first point of contact for students, parents, and community members. You’ll handle live chat and email support, provide program information, assist with registration and website navigation, and troubleshoot common technical issues step-by-step. Maintain accurate interaction records, resolve customer concerns with empathy, and escalate complex cases while contributing insights to improve the service experience.

Location: Austin

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to user enquiries via live chat and email in a prompt, professional, and courteous manner.
•Provide accurate information about programmes, including accredited school offerings, seminaries, and online courses.
•Assist users with registration, website navigation, and accessing educational resources.
•Troubleshoot and resolve common technical issues, guiding users step-by-step.
•Maintain precise records of customer interactions and feedback, escalating complex cases when needed.

Pay and Benefits

Salary: USD 30 - 40 hourly

Perks:Remote Work

Key Requirements

•Proven experience in a customer service or chat support role.
•Exceptional written communication skills in English, including grammar, spelling, and punctuation.
•Strong typing speed and high accuracy.
•Ability to manage multiple conversations while maintaining high-quality support.
•Proficiency using helpdesk software and CRM systems.

Experience:EducationNon-profit

Skills:CommunicationEmpathyProblem-solvingPatience

Languages:English

Tech Stack:Helpdesk softwareCRM systems

Company Brief

Qureos

Website

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Qureos

2 days ago

Remote Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to user enquiries via live chat and email in a prompt, professional, and courteous manner.
•Provide accurate information about programmes, including accredited school offerings, seminaries, and online courses.
•Assist users with registration, website navigation, and accessing educational resources.
•Troubleshoot and resolve common technical issues, guiding users step-by-step.
•Maintain precise records of customer interactions and feedback, escalating complex cases when needed.

Pay and Benefits

Salary: USD 30 - 40 hourly

Perks:Remote Work

Key Requirements

•Proven experience in a customer service or chat support role.
•Exceptional written communication skills in English, including grammar, spelling, and punctuation.
•Strong typing speed and high accuracy.
•Ability to manage multiple conversations while maintaining high-quality support.
•Proficiency using helpdesk software and CRM systems.

Experience:EducationNon-profit

Skills:CommunicationEmpathyProblem-solvingPatience

Languages:English

Tech Stack:Helpdesk softwareCRM systems

Company Brief

Qureos

Website