Cyera

2 weeks ago

IT Support - US

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide hands-on IT support for a distributed employee base, troubleshooting hardware, software, identity, and access issues across macOS and Windows environments. Own user lifecycle workflows (onboarding, offboarding, provisioning) and administer core SaaS tools including Google Workspace, Slack, Zoom, Okta, and Office 365. Support conference room AV (Neat, Polycom, Cisco), manage tickets in an ITSM platform, and continuously improve processes through documentation and pattern detection.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide hands-on support for hardware, software, identity, and access issues across a distributed employee base.
•Triage and resolve endpoint issues on macOS and Windows using managed device environments.
•Support user lifecycle management including onboarding, offboarding, access provisioning, and device assignment.
•Administer core SaaS tools (Google Workspace, Slack, Zoom, Okta, Office 365) and manage support requests in an ITSM platform with proper escalation and follow-through.
•Support conference room AV (Neat, Polycom, Cisco) and improve IT operations via documentation, runbooks, and identifying recurring issue patterns.

Pay and Benefits

Salary: USD 90,000 - 100,000

Perks:Paid LeaveHealth InsuranceDentalVisionLife InsuranceDisability InsuranceRemote Work

Key Requirements

•5+ years of IT support experience in a startup or fast-growth tech environment.
•Strong proficiency in macOS, including triage and troubleshooting without hand-holding.
•Familiarity with Windows environments and managed device platforms at the support/triage level (Jamf Pro preferred).
•Working knowledge of identity and access management concepts (provisioning/deprovisioning, SSO, directory basics) and ITSM ticketing workflows.
•Based in NYC metro and able to work onsite 3–4 days per week.

Experience:5+ yearsStartupFast-growthDistributed teams

Skills:Customer serviceOwnershipAccountabilityCommunicationProblem-solving

Tech Stack:MacOSWindowsJamf ProGoogle WorkspaceSlackZoomOktaOffice 365ITSMDNSDHCPVPNNeatPolycomCisco

Company Brief

Cyera

Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Cyera

2 weeks ago

IT Support - US

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide hands-on support for hardware, software, identity, and access issues across a distributed employee base.
•Triage and resolve endpoint issues on macOS and Windows using managed device environments.
•Support user lifecycle management including onboarding, offboarding, access provisioning, and device assignment.
•Administer core SaaS tools (Google Workspace, Slack, Zoom, Okta, Office 365) and manage support requests in an ITSM platform with proper escalation and follow-through.
•Support conference room AV (Neat, Polycom, Cisco) and improve IT operations via documentation, runbooks, and identifying recurring issue patterns.

Pay and Benefits

Salary: USD 90,000 - 100,000

Perks:Paid LeaveHealth InsuranceDentalVisionLife InsuranceDisability InsuranceRemote Work

Key Requirements

•5+ years of IT support experience in a startup or fast-growth tech environment.
•Strong proficiency in macOS, including triage and troubleshooting without hand-holding.
•Familiarity with Windows environments and managed device platforms at the support/triage level (Jamf Pro preferred).
•Working knowledge of identity and access management concepts (provisioning/deprovisioning, SSO, directory basics) and ITSM ticketing workflows.
•Based in NYC metro and able to work onsite 3–4 days per week.

Experience:5+ yearsStartupFast-growthDistributed teams

Skills:Customer serviceOwnershipAccountabilityCommunicationProblem-solving

Tech Stack:MacOSWindowsJamf ProGoogle WorkspaceSlackZoomOktaOffice 365ITSMDNSDHCPVPNNeatPolycomCisco

Company Brief

Cyera

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.8

Website LinkedIn Glassdoor