Customer Service Executive

Danube
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Customer focus","Problem-solving","Conflict resolution","Attention to detail"]

Handle inbound and outbound customer calls and respond to property-related inquiries across payments, handover, maintenance, complaints, and service requests. Register, track, and resolve complaints within service timelines by identifying root causes and coordinating with internal teams. Maintain accurate CRM (Salesforce) records, provide clear updates, and escalate critical or ageing cases. Support FLCC service targets and attend face-to-face customer meetings when required.

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FursaFursa
Danube
Danube
6 days ago

Customer Service Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Handle inbound and outbound customer calls and respond to property-related inquiries across payments, handover, maintenance, complaints, and service requests. Register, track, and resolve complaints within service timelines by identifying root causes and coordinating with internal teams. Maintain accurate CRM (Salesforce) records, provide clear updates, and escalate critical or ageing cases. Support FLCC service targets and attend face-to-face customer meetings when required.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound and outbound customer calls professionally and efficiently.
  • •Respond to customer enquiries related to property, payments, handover, maintenance, and complaints.
  • •Register, track, follow up, and close customer complaints within defined service timelines.
  • •Identify root causes, coordinate with relevant departments, and maintain regular follow-up until resolution.
  • •Maintain accurate CRM records of interactions, commitments, complaints, and provide clear updates; attend face-to-face meetings when required.

Key Requirements

  • •Bachelor’s degree or equivalent qualification preferred.
  • •2–4 years of experience in customer service, contact centre, complaint management, or customer relations.
  • •Previous experience handling inbound and outbound customer calls is essential.
  • •Strong experience handling customer complaints and escalations.
  • •Good working knowledge of CRM systems; Salesforce experience is an advantage.
Experience:2-4 yearsCustomer serviceContact centreComplaint managementCustomer relationsReal estateProperty management
Education:Bachelor's
Skills:CommunicationCustomer focusProblem-solvingConflict resolutionAttention to detail
Languages:EnglishArabicHindiUrdu
Tech Stack:CRMSalesforce

Company Brief

Danube
Diversified Dubai-based holding company with interests spanning building materials, real estate, home furnishings, and related trade businesses. Operates a broad portfolio of brands serving construction, property, and consumer markets across the Middle East and beyond.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1993
WebsiteLinkedIn