Service Advisor / Servicerådgiver

Lucid Motors
Oslo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Professionalism","Empathy","Attention to detail","Organizational skills","Communication","Customer-focused mindset","Rapport building","Collaboration"]

Serve as the primary customer point of contact at the service center, coordinating repair processes and delivering a premium client experience. Diagnose and document customer concerns, explain service options with timing and cost estimates, coordinate with technicians, and keep customers updated through completion. Handle invoicing, payments, and redelivery, manage phone inquiries and appointments, ensure high-quality documentation and communication, and support EV service with a customer-focused mindset.

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Lucid Motors
Lucid Motors
14 hours ago

Service Advisor / Servicerådgiver

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary customer point of contact at the service center, coordinating repair processes and delivering a premium client experience. Diagnose and document customer concerns, explain service options with timing and cost estimates, coordinate with technicians, and keep customers updated through completion. Handle invoicing, payments, and redelivery, manage phone inquiries and appointments, ensure high-quality documentation and communication, and support EV service with a customer-focused mindset.
Location: Oslo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers professionally and create a premium experience from first interaction.
  • •Identify and document customer concerns via interview and vehicle walk-around.
  • •Explain service options, timing, and cost estimates, and consult with technicians to determine repair actions.
  • •Monitor service progress, keep customers informed, and perform final quality check before returning vehicles.
  • •Handle invoicing, payments, redelivery, phone inquiries, and service appointment booking, while ensuring compliance with documentation and service procedures.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401k

Key Requirements

  • •Completed upper secondary education (Videregående skole).
  • •Relevant vocational training (fagbrev) as a bilmekaniker, reservedelsspesialist, kundemottaker, or bilselger.
  • •Minimum 3 years of experience in automotive service, customer support, or a dealership environment.
  • •Solid understanding of vehicle systems; EV knowledge preferred or willingness to learn.
  • •Basic proficiency in English (A2–B1) and basic competency in Microsoft Office, with willingness to learn internal DMS/CRM systems and a valid Class B driver’s license.
Experience:3+ yearsAutomotive serviceCustomer supportDealershipElectric vehiclesPremium automotive
Education:High School
Skills:ProfessionalismEmpathyAttention to detailOrganizational skillsCommunicationCustomer-focused mindsetRapport buildingCollaboration
Licenses:Class B driver’s license
Languages:English
Tech Stack:Microsoft OfficeDMSCRMDigital scheduling

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn