Customer Enablement Manager (Berlin, Germany)

Figma
Berlin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Relationship building","Problem-solving","Consultative approach","Cross-functional collaboration"]

Own the adoption journey for a portfolio of large, strategic customers by translating goals and success metrics into proactive, tailored enablement plans. Collaborate closely with Account Executives, Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to drive measurable value delivery. Share product expertise through live, scalable training sessions and best practices, building trusted relationships across customer and internal stakeholders while supporting long-term success with Figma.

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FursaFursa
Figma
Figma
4 days ago

Customer Enablement Manager (Berlin, Germany)

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Last checked: 21 hours agoStatus: Live

Job Summary

Own the adoption journey for a portfolio of large, strategic customers by translating goals and success metrics into proactive, tailored enablement plans. Collaborate closely with Account Executives, Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to drive measurable value delivery. Share product expertise through live, scalable training sessions and best practices, building trusted relationships across customer and internal stakeholders while supporting long-term success with Figma.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the adoption journey for a portfolio of large, strategic customers.
  • •Use customer goals, success metrics, and product data to inform proactive engagement strategies that deliver measurable value.
  • •Document bespoke enablement plans and engagement strategies.
  • •Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
  • •Deliver live and scalable training sessions and partner cross-functionally to ensure customer success.

Key Requirements

  • •4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS.
  • •Excellent communication skills across a wide range of customer personas.
  • •Strong product knowledge with a customer-first, consultative approach to driving adoption.
  • •A track record of driving impactful outcomes while adapting to evolving customer needs and collaborating cross-functionally.
  • •Experience using Figma or working with design and collaboration tools (added plus).
Experience:4+ yearsSaaS
Skills:CommunicationRelationship buildingProblem-solvingConsultative approachCross-functional collaboration
Languages:English
Tech Stack:FigmaAIUX/UISaaSDesign and collaboration tools

Company Brief

Figma
Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn