Associate, Quality Specialist - Fraud Prevention & Investigations

Customers Bancorp
Pennsylvania, New York
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Analytical skills","Critical thinking","Attention to detail","Communication","Coaching & training"]

Execute and continuously improve the First Line Quality Control (QC) and Quality Assurance (QA) Program for Fraud Prevention & Investigations. Perform preventive QC reviews before case completion and retrospective QA reviews after completion to ensure accuracy, consistency, completeness, and compliance. Partner with fraud operations leadership on quality standards, root-cause analysis, corrective/preventive actions, coaching, and continuous process improvement using quality analytics, automation, and AI-enabled tools.

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FursaFursa
Customers Bancorp
Customers Bancorp
1 day ago

Associate, Quality Specialist - Fraud Prevention & Investigations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Execute and continuously improve the First Line Quality Control (QC) and Quality Assurance (QA) Program for Fraud Prevention & Investigations. Perform preventive QC reviews before case completion and retrospective QA reviews after completion to ensure accuracy, consistency, completeness, and compliance. Partner with fraud operations leadership on quality standards, root-cause analysis, corrective/preventive actions, coaching, and continuous process improvement using quality analytics, automation, and AI-enabled tools.
Location: Pennsylvania, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Execute and continuously improve First Line QC and QA programs for Fraud Prevention & Investigations.
  • •Conduct preventive QC reviews and retrospective QA reviews to evaluate compliance, consistency, accuracy, completeness, and investigative decision-making.
  • •Maintain and refine QC/QA methodologies, validation criteria, sampling methodologies, quality standards, templates, and scoring guidance.
  • •Perform quality analytics and trend analysis to develop metrics, dashboards, and management reporting with actionable insights.
  • •Analyze quality findings for root causes, recommend corrective/preventive actions, and coach investigators to improve performance and reduce recurring issues.

Key Requirements

  • •Bachelor's degree or equivalent combination of education and experience preferred.
  • •3–5 years of experience in Fraud Operations, Financial Crimes, Quality Assurance/Control, Compliance, Internal Audit, or related operational roles.
  • •Experience conducting fraud investigations, reviewing fraud casework, or performing operational quality reviews.
  • •Strong analytical, problem-solving, organizational, and written communication skills.
  • •Working understanding of key banking regulations (e.g., Bank Secrecy Act, Reg E, NACHA).
Experience:3-5 yearsFraud operationsFinancial crimesQuality assuranceComplianceInternal audit
Education:Bachelor's
Skills:Analytical skillsCritical thinkingAttention to detailCommunicationCoaching & training
Tech Stack:Fraud monitoring systemsCase management toolsReporting softwareExcelBusiness intelligenceAI-enabled tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Customers Bancorp
Customers Bancorp is a bank holding company that provides commercial and consumer banking services through Customers Bank. It offers lending, deposit products, cash management, and digital banking solutions for businesses and individuals.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: West Reading, United States
Founded: 1997
WebsiteLinkedIn