SOC Team Leader (Kinshasa, Building Icon Towers, CD, 47 Avenue )
Kinshasa
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3-5 yearsEducation: bachelorsSkills: ["Operational leadership","Incident management","Coordination","Analytical problem-solving","Documentation accuracy"]Lead real-time operational activities in the Smart Operations Centre (SOC) by detecting, validating, escalating, and driving incidents to restoration during your assigned shift. Supervise SOC Monitors, maintain shift continuity through structured handovers, manage SLA timers and escalation thresholds, and ensure accurate ICCP/WFM documentation, dashboards, and reporting. Coordinate restoration with Maintenance Partners, the Energy Desk, SOC System Support, and Optimization Engineers to minimize service disruption for telecom tower infrastructure.
