Information Technology - Lead Software Engineer (AI Ops and Resilience) (SG)

Singapore Airlines
Singapore
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Stakeholder management","Mentorship","Cross-functional collaboration"]

Lead the evolution of IT operations by redesigning ITSM practices (Incident, Problem, Change, Knowledge) with automation and modern development frameworks. Build and deploy AI-driven capabilities such as predictive incident detection, automated remediation workflows, intelligent alerting, and LLM-based knowledge agents. Develop custom automation to improve reliability and reduce manual workload, mentor ITSM engineers, and oversee IT Command Centre and Helpdesk vendor operations aligned to ITIL best practices.

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FursaFursa
Singapore Airlines
Singapore Airlines
13 hours ago

Information Technology - Lead Software Engineer (AI Ops and Resilience) (SG)

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead the evolution of IT operations by redesigning ITSM practices (Incident, Problem, Change, Knowledge) with automation and modern development frameworks. Build and deploy AI-driven capabilities such as predictive incident detection, automated remediation workflows, intelligent alerting, and LLM-based knowledge agents. Develop custom automation to improve reliability and reduce manual workload, mentor ITSM engineers, and oversee IT Command Centre and Helpdesk vendor operations aligned to ITIL best practices.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Reimagine and enhance core ITSM practices (Incident, Problem, Change, and Knowledge Management) using modern development frameworks and automation tools.
  • •Design, prototype, and implement AI-driven operational tools including predictive incident detection, automated remediation, intelligent alerting, and LLM-based knowledge agents.
  • •Lead development and deployment of custom automation solutions to improve IT service reliability and reduce manual workload across ITSM domains.
  • •Collaborate with platform teams, enterprise architects, and developers to build next-generation IT operational capabilities.
  • •Mentor and guide ITSM Incident, Problem, Change and DR Engineers and oversee operational aspects of the IT Command Centre and Helpdesk, including vendor SLA/KPI compliance and incident/escalation/root-cause activities.

Key Requirements

  • •Bachelor’s Degree in Computer Science, Engineering, or related field (or equivalent experience).
  • •5+ years of experience in IT operations or substantial exposure to ITSM processes and tooling.
  • •Strong understanding of ITIL and ITSM best practices; ITIL v3/v4 certification preferred.
  • •Hands-on experience with automation tools, scripting, and AI/ML technologies relevant to IT operations.
  • •Proficiency with ITSM platforms such as ServiceNow or BMC Remedy (or similar tools).
Experience:5+ yearsIT operationsITSMAutomationAI/MLITIL
Education:Bachelor's in Computer Science, Engineering (or related field)
Skills:Problem-solvingCommunicationStakeholder managementMentorshipCross-functional collaboration
Certifications:ITIL v3ITIL v4
Tech Stack:PythonJavaScriptNode.jsServiceNowBMC RemedySplunkGrafanaScienceLogicCI/CDGitOpsAWSAzureGCPInfrastructure-as-Code (IaC)TensorFlowScikit-learnLangChainOpenAI APIsLLMITIL

Company Brief

Singapore Airlines
Flag carrier of Singapore providing international passenger and cargo air transportation, premium cabin services, and related travel products. Operates a global network with a reputation for service quality, modern fleet, and extensive partnerships.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Singapore, Singapore
Founded: 1972
WebsiteLinkedIn