Mid-Market Implementation Specialist - Americas (West)

Ashby
San Francisco
Workplace: RemoteFull timeUSD 120,000 - 140,000 annuallyFunction: Program & Project Management (PMO)Skills: ["Communication","Problem-solving","Change management","Cross-functional collaboration","Data-driven"]

The High Touch Implementation Specialist will manage end-to-end onboarding for Ashby’s SaaS solution, overseeing roughly 15 active implementations (4-8 weeks each) for mid-market to small enterprise customers. Remote-first with travel <10%, you’ll coordinate cross-functional teams (Customer Success, Sales, Product, Engineering, Operations) to deliver successful deployments and accelerated time-to-value across PST/MST timezones.

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Ashby
Ashby
4 months ago

Mid-Market Implementation Specialist - Americas (West)

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Last checked: 23 hours agoStatus: Live

Job Summary

The High Touch Implementation Specialist will manage end-to-end onboarding for Ashby’s SaaS solution, overseeing roughly 15 active implementations (4-8 weeks each) for mid-market to small enterprise customers. Remote-first with travel <10%, you’ll coordinate cross-functional teams (Customer Success, Sales, Product, Engineering, Operations) to deliver successful deployments and accelerated time-to-value across PST/MST timezones.
Location: San Francisco
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Manage and execute end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers.
  • •Develop and execute implementation plans with customers to ensure a positive experience and expedited time to value.
  • •Maintain a book of about 15 active implementations at a time, each lasting 4-8 weeks.
  • •Collaborate with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align progress and outcomes.
  • •Provide guidance on best practices and proactively address customer opportunities to improve processes.

Pay and Benefits

Salary: USD 120,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveEquityLearning Budget

Key Requirements

  • •Extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments, defining scope, aligning stakeholders, communicating project plans, and delivering results against agreed upon expectations.
Experience:B2B SaaSProfessional ServicesMid-marketCustomer Success
Skills:CommunicationProblem-solvingChange managementCross-functional collaborationData-driven

Company Brief

Ashby
Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor