Retail Customer Service and Sales Associate

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Active listening","Problem-solving","Communication","Rapport building","Resilience"]

Engage with inbound customers via phone and other channels in a fast-paced contact center, using consultative selling to identify needs, address objections, and close purchases. Provide product, pricing, and promotion details, upsell and cross-sell where appropriate, and maintain accurate CRM records. Collaborate with customer service and technical teams to resolve complex issues while meeting daily, weekly, and monthly sales targets and KPI requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
2 days ago

Retail Customer Service and Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Engage with inbound customers via phone and other channels in a fast-paced contact center, using consultative selling to identify needs, address objections, and close purchases. Provide product, pricing, and promotion details, upsell and cross-sell where appropriate, and maintain accurate CRM records. Collaborate with customer service and technical teams to resolve complex issues while meeting daily, weekly, and monthly sales targets and KPI requirements.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming calls promptly and professionally from prospective and existing customers.
  • •Listen to customer needs and pain points, provide accurate product/service information, and guide customers to purchase.
  • •Overcome objections and clearly articulate value propositions, tailored to customer requirements.
  • •Upsell and cross-sell additional products or services when appropriate, without being overly pushy.
  • •Maintain detailed CRM records and collaborate with customer service/technical support to resolve complex issues while meeting sales targets and KPIs.

Pay and Benefits

Perks:Health InsurancePaid TrainingPaid LeaveCommuter BenefitsMedical Suite

Key Requirements

  • •3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
  • •1-3 years of proven inbound call center or customer-facing consultative sales experience.
  • •Demonstrated ability to achieve and exceed sales targets and customer satisfaction KPIs.
  • •Comfortably handle high-volume inbound calls and perform post-call administration using CRM and other systems.
  • •Must be able to pass required background checks/drug tests and have flexible availability for assigned shifts (including weekends and public holidays).
Experience:1-3 yearsRetailContact centerB2CB2BConsultative salesCRM
Education:High School
Skills:Active listeningProblem-solvingCommunicationRapport buildingResilience
Languages:English
Tech Stack:CRMKnowledge baseOrder processingMicrosoft OfficeWordExcelSheetsOutlookGoogle SuiteTelephony systemsHeadset

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor