TikTok Shop - Site Ops Supervisor, Sort Center - Atlanta

TikTok
Atlanta
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Decision-making","Workforce planning","Labor management","Communication","Cross-functional collaboration","Continuous improvement","Leadership","Coaching","Safety focus"]

Lead daily site operations for TikTok Shop’s sorting center, ensuring efficient inbound processing, inventory movement, and outbound shipping. Drive operational performance using throughput and service-level metrics, solve bottlenecks, and manage labor and capacity planning against forecasted volumes. Partner across warehouse, transportation, and line haul teams, run daily performance reviews, and implement continuous improvement. Coach and develop frontline teams while maintaining OSHA/SOP compliance and safety practices.

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FursaFursa
TikTok
TikTok
1 day ago

TikTok Shop - Site Ops Supervisor, Sort Center - Atlanta

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead daily site operations for TikTok Shop’s sorting center, ensuring efficient inbound processing, inventory movement, and outbound shipping. Drive operational performance using throughput and service-level metrics, solve bottlenecks, and manage labor and capacity planning against forecasted volumes. Partner across warehouse, transportation, and line haul teams, run daily performance reviews, and implement continuous improvement. Coach and develop frontline teams while maintaining OSHA/SOP compliance and safety practices.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead daily warehouse operations across inbound receiving, inventory movement, picking, packing, putaway, and outbound shipping activities.
  • •Ensure operational processes follow SOPs, quality standards, and safety requirements.
  • •Monitor performance metrics (throughput, productivity, UPH, and service level) and take corrective actions.
  • •Develop staffing plans and allocate labor resources based on forecasted volumes and operational priorities.
  • •Lead, coach, and develop Team Leads and frontline associates; serve as the primary escalation point for shift-level operational issues.

Key Requirements

  • •Associate's degree or above.
  • •3+ years of experience in warehouse operations, fulfillment, sortation centers, logistics, or supply chain environments, including hands-on management of frontline operations.
  • •Proven experience leading teams in a fast-paced, high-volume operational environment.
  • •Strong workforce planning and labor management skills to allocate resources based on changing needs and volume fluctuations.
  • •Strong problem-solving and decision-making to manage operational disruptions while maintaining service levels.
Experience:3+ yearsWarehouse operationsFulfillmentLogisticsSupply chainSortation centersParcel logistics
Education:Bachelor's in Supply Chain, Logistics, Operations Management, Business Administration, or a related field
Skills:Problem-solvingDecision-makingWorkforce planningLabor managementCommunicationCross-functional collaborationContinuous improvementLeadershipCoachingSafety focus

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn