Head of Global Service Delivery - Philippines (PHL: Makati, PH)

Allianz
Philippines
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsSkills: ["Stakeholder management","Leadership","Communication","Influencing","Change management","Risk management","Problem-solving","Decision-making","Employee engagement","Crisis management"]

Lead Global Service Delivery Operations for the Makati site within Operations Steering and Transformation. Own operational governance across delivery hubs—driving offshoring strategy, ramp-up/ramp-down planning, and seamless transition of processes to the site. Establish service management capabilities, pricing and SLA/KPI oversight, and robust risk/crisis management. Manage entity P/L and budgets, lead onsite employee engagement and culture, and act as a trusted partner to Operations LoBs and central functions.

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Allianz
Allianz
20 hours ago

Head of Global Service Delivery - Philippines (PHL: Makati, PH)

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Job Summary

Lead Global Service Delivery Operations for the Makati site within Operations Steering and Transformation. Own operational governance across delivery hubs—driving offshoring strategy, ramp-up/ramp-down planning, and seamless transition of processes to the site. Establish service management capabilities, pricing and SLA/KPI oversight, and robust risk/crisis management. Manage entity P/L and budgets, lead onsite employee engagement and culture, and act as a trusted partner to Operations LoBs and central functions.
Location: Philippines
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Transportation & Fleet Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Build and continuously develop GSD locations, ensuring delivery standards in collaboration with Lines of Business.
  • •Implement and manage the offshoring strategy, including ramp-up/ramp-down planning and strong cross-functional coordination across delivery hubs.
  • •Establish governance and service management capabilities to exceed contractual commitments, with predictable service performance.
  • •Oversee financial and budget management including entity P/L, oversight budget, and proactive levers to optimize local operational costs.
  • •Lead onsite engagement and culture, ensure compliance with legislation and company policies, and manage emergency/crisis and business continuity readiness.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Senior leadership experience managing large-scale Global Service Delivery / Shared Services / Offshoring operations.
  • •Proven success in multi-site, cross-LOB operational governance and service delivery transformation.
  • •Strong background in offshoring strategy, transitions, and ramp-up/ramp-down planning for service migrations.
  • •Demonstrated ability to lead cross-functional teams across Operations, Facilities, HR, Finance, and IT.
  • •Deep expertise in operating model design, service management and governance frameworks with SLA/KPI oversight.
Experience:Shared servicesOffshoringGlobal service deliveryOperations governanceMulti-site
Skills:Stakeholder managementLeadershipCommunicationInfluencingChange managementRisk managementProblem-solvingDecision-makingEmployee engagementCrisis management

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn