BTSE

3 weeks ago

[Fintech] 客服QA質檢 (Sr.) CS Quality Assurance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support the Quality Assurance Team Lead by developing and enforcing customer support QA standards, SOPs, and training materials. Perform ticket quality reviews and agent calibration, identify and resolve workflow inefficiencies, and document/report quality performance metrics. Help drive continuous improvement through recommendations, corrective actions, and interventions to ensure compliance with QA standards across BTSE support teams.

Location: Malaysia

Workplace: Remote

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Develop, update, and enforce CS quality assurance policies and SOPs.
•Conduct quality reviews of support tickets and participate in agent calibration sessions.
•Identify, analyze, and help resolve workflow inefficiencies within customer support operations.
•Monitor, document, and report quality performance metrics to the CS team and management.
•Create training materials and provide ongoing training and support to CS agents.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Strong understanding of quality assurance concepts, methodologies, and tools.
•Proven experience in testing processes, version control, and defect management.
•2 to 3 years of experience in customer service or BPO quality assurance.
•Proficient in written and spoken English.
•Bachelor’s degree or equivalent; able to work rotational schedules and from home or the office as needed.

Experience:2-3 years

Education:Bachelor's

Skills:Analytical skillsProblem-solvingDecision-makingInterpersonal skillsTeamwork

Languages:English

Tech Stack:Quality assuranceVersion controlDefect managementCRMSOP

Company Brief

BTSE

BTSE operates a cryptocurrency exchange and digital asset trading platform offering spot, futures, margin trading, and institutional custody solutions, focused on liquidity, security, and a broad range of crypto and fiat trading pairs for retail and institutional clients.

Industry: Trading Platforms

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2018

Website LinkedIn

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BTSE

3 weeks ago

[Fintech] 客服QA質檢 (Sr.) CS Quality Assurance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Malaysia

Workplace: Remote

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Develop, update, and enforce CS quality assurance policies and SOPs.
•Conduct quality reviews of support tickets and participate in agent calibration sessions.
•Identify, analyze, and help resolve workflow inefficiencies within customer support operations.
•Monitor, document, and report quality performance metrics to the CS team and management.
•Create training materials and provide ongoing training and support to CS agents.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Strong understanding of quality assurance concepts, methodologies, and tools.
•Proven experience in testing processes, version control, and defect management.
•2 to 3 years of experience in customer service or BPO quality assurance.
•Proficient in written and spoken English.
•Bachelor’s degree or equivalent; able to work rotational schedules and from home or the office as needed.

Experience:2-3 years

Education:Bachelor's

Skills:Analytical skillsProblem-solvingDecision-makingInterpersonal skillsTeamwork

Languages:English

Tech Stack:Quality assuranceVersion controlDefect managementCRMSOP

Company Brief

BTSE

Industry: Trading Platforms

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2018

Website LinkedIn