Customer Operations & Service Coordinator (Bilingual)

Miele
Canada
Workplace: HybridFull timeUSD 60,000 - 70,000 annuallyFunction: Executive & General ManagementExperience: 2+ yearsSkills: ["Organizational skills","Multitasking","Communication","Relationship-building","Problem-solving"]

Coordinate and oversee service activities for Miele professional customers, ensuring timely, efficient, and high-quality support. You’ll schedule and manage service calls, track progress, and maintain documentation, while helping drive service contract and maintenance plan sales through customer outreach and quoting. Plan installations with customers and service providers, resolve issues with internal teams, and support continuous improvements to customer feedback and field service surveys.

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Miele
Miele
2 months ago

Customer Operations & Service Coordinator (Bilingual)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 days agoStatus: Live

Job Summary

Coordinate and oversee service activities for Miele professional customers, ensuring timely, efficient, and high-quality support. You’ll schedule and manage service calls, track progress, and maintain documentation, while helping drive service contract and maintenance plan sales through customer outreach and quoting. Plan installations with customers and service providers, resolve issues with internal teams, and support continuous improvements to customer feedback and field service surveys.
Location: Canada
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Coordinate and oversee service activities to ensure timely, efficient, high-quality support for Miele professional customers.
  • •Schedule and manage service calls, monitor progress, and ensure proper documentation and closure of service activities.
  • •Promote and support service contract and maintenance plan sales, including customer outreach, quoting, and coordination with business partners.
  • •Coordinate installation planning and site readiness with customers and service providers.
  • •Collaborate to resolve issues professionally, support service feedback improvements, and manage special projects.

Pay and Benefits

Salary: USD 60,000 - 70,000 annually

Key Requirements

  • •2+ years of customer service experience.
  • •2+ years of call center or customer operations experience.
  • •2+ years of service call planning or coordination experience.
  • •Strong computer skills, including Microsoft Office 365 (especially Excel).
  • •Ability to read, write, and communicate effectively in both English and French.
Experience:2+ years
Skills:Organizational skillsMultitaskingCommunicationRelationship-buildingProblem-solving
Languages:EnglishFrench
Tech Stack:CRMMicrosoft Office 365ExcelASWSAP

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn