NTT

1 month ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Provide IT Service Desk support in Noida, supporting end-users with guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues, and support IT onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance, while identifying and implementing process and technology improvements. Work rotating 24/7 shifts with mandatory in-office attendance.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support all IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover new IT business tools and propose, evaluate, and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with strong communication with stakeholders.
•Strong troubleshooting skills, bug-finding, and resolution.
•Ability to work independently within a diverse global team.
•IT troubleshooting knowledge across Win 10, macOS, iOS, Android, Google Suite, and Microsoft environments.

Skills:Customer serviceCommunicationTroubleshootingTeamworkIndependent working

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT