Senior Data Scientist - AI Tooling

Intercom
Dublin, London
Workplace: HybridFull timeFunction: Data Science & Machine LearningSkills: ["Communication","Empathy","Collaboration","Product mindset"]

Senior Data Scientist focused on designing, evaluating, and shipping AI-powered internal tools for GTM workflows. You’ll own end-to-end data science projects—from problem framing and data modeling to building production-ready Python backends and React frontends—delivering measurable GTM impact through AI tooling, dashboards, and automations in a hybrid, collaborative environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Intercom
Intercom
10 months ago

Senior Data Scientist - AI Tooling

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Senior Data Scientist focused on designing, evaluating, and shipping AI-powered internal tools for GTM workflows. You’ll own end-to-end data science projects—from problem framing and data modeling to building production-ready Python backends and React frontends—delivering measurable GTM impact through AI tooling, dashboards, and automations in a hybrid, collaborative environment.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Design, evaluate, and ship AI-powered internal tools for GTM use cases (account research, summaries, next-best-action, renewal propensity, pipeline risk detection, QBR/autobrief generation, post-call summarization)
  • •Own the full lifecycle from problem definition and data modeling to building production-ready tools (Python backends and React frontends)
  • •Prototype fast, ship to learn; productionize quickly to iterate and deliver impact
  • •Instrument for adoption and outcomes by defining success through real usage and measurable business impact
  • •Evangelize and enable by documenting playbooks, running enablement sessions, and helping leaders operationalize new tooling across teams

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalEquityPaid Leave

Key Requirements

  • •Proven track record of applied data science with measurable GTM impact (e.g., improved conversion, cycle time, or retention)
  • •LLM/ML application experience (RAG, prompt/tool design, vector search, evals)
  • •Excellent SQL skills and fluency in Python or R with experience applying analytical methods to business problems
  • •Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows
  • •Strong communication and empathy; ability to translate complex data concepts for non-technical stakeholders and collaborate with Sales and Success teams
Experience:GTMAI toolingSaaS
Skills:CommunicationEmpathyCollaborationProduct mindset
Languages:English
Tech Stack:PythonSQLRReactDBTAirflowLLMRAGVector search

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn