NTT

5 days ago

Remote Hands Engineer

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Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide entry-level remote technical support for clients in data center environments by identifying, diagnosing, and resolving service incidents and problems. Drive issues to effective resolutions while monitoring service delivery against SLA requirements and ensuring zero missed SLA conditions. Maintain support processes, document and close incidents, manage configuration item (CI) records, and use service assurance tools to investigate, report, and escalate unresolved cases until resolved.

Location: Colorado

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Handle support requests according to established procedures while maintaining the support process.
•Use service assurance tools to investigate and diagnose problems, collect performance statistics, and create reports.
•Identify and resolve problems via agreed procedures; carry out agreed maintenance tasks.
•Monitor service delivery against SLAs, maintain records, and analyze service records to identify and initiate/report actions.
•Remotely investigate incidents, apply knowledge articles, escalate unresolved cases, document and close resolved incidents, and maintain secure, accurate CI configuration data.

Key Requirements

•Bachelor's degree (or equivalent) in Information Technology, Computing, or a related field.
•Associate-level certification in data center technologies (e.g., Cisco) such as CCNA (DC).
•Entry-level experience providing technical support to clients.
•Entry-level experience in diagnosis and troubleshooting, including remote support in data center technologies.
•Entry-level experience with call center routing/VoIP, security/firewalls, networking (routing/switching/distribution), and IT infrastructure (storage, backup, computing, server virtualization).

Education:Bachelor's

Skills:CommunicationPlanningPositive outlookWork under pressureActive listeningAdaptabilityClient focus

Certifications:CCNA (DC)

Tech Stack:CiscoEMCDellAvayaNetAppCCNA (DC)VoIPSecurity/firewallsNetworkingRoutingSwitchingDistributionCore and access layersStorageBackupServer virtualizationManagement agentsRedundancyRemote console architectureTicketing tools

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT