1 year ago

PM- Channels

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead end-to-end project and delivery management for contact center automation and digital transformation initiatives within the banking domain. Work with senior stakeholders while driving analytical problem-solving, RAID and escalation management, and project financials and budget ownership. Bring 8+ years of PM experience and 10+ years in banking to manage delivery outcomes and ensure successful transformation across major international and local financial services clients.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own end-to-end project management for contact center automation and related digital transformation programs.
•Manage delivery activities and ensure successful execution.
•Handle RAID and escalation management throughout the project lifecycle.
•Oversee project financials and budget management.
•Partner with senior stakeholders and communicate progress effectively.

Key Requirements

•Project management experience in contact center automation and digital transformation.
•10+ years of experience in the banking domain and 8+ years as a PM.
•Strong analytical and problem-solving skills.
•Senior stakeholder management experience.
•RAIDs and escalation management, plus end-to-end project management experience.

Experience:10+ yearsBankingDigital transformation

Skills:Analytical problem-solvingStakeholder managementCommunicationDelivery managementEscalation management

Languages:English

Company Brief

Capco

Global management and technology consultancy specializing in financial services. Capco advises banks, insurers, and capital markets firms on digital transformation, risk and compliance, technology implementation, and operational improvement, combining industry expertise with advisory and engineering capabilities.

Industry: Management Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1998

Glassdoor: 3.7

Website LinkedIn

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Capco

1 year ago

PM- Channels

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own end-to-end project management for contact center automation and related digital transformation programs.
•Manage delivery activities and ensure successful execution.
•Handle RAID and escalation management throughout the project lifecycle.
•Oversee project financials and budget management.
•Partner with senior stakeholders and communicate progress effectively.

Key Requirements

•Project management experience in contact center automation and digital transformation.
•10+ years of experience in the banking domain and 8+ years as a PM.
•Strong analytical and problem-solving skills.
•Senior stakeholder management experience.
•RAIDs and escalation management, plus end-to-end project management experience.

Experience:10+ yearsBankingDigital transformation

Skills:Analytical problem-solvingStakeholder managementCommunicationDelivery managementEscalation management

Languages:English

Company Brief

Capco

Industry: Management Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1998

Glassdoor: 3.7

Website LinkedIn