Technical Solutions Engineer

Arista Networks
Vancouver
Workplace: HybridFull timeCAD 85,000 - 150,000Function: Solutions Engineering & Sales EngineeringExperience: 1-7 yearsEducation: mastersSkills: ["Communication","Problem-solving","Teamwork","Analytical thinking"]

Technical Solutions Engineer at a networking company providing expert case triage, remote/onsite support, and cross-team collaboration to resolve complex customer infrastructure issues. You’ll work with engineering, product management, and sales to ensure quick, clear technical guidance, troubleshooting, and documentation while operating in a hybrid office setting (2-3 days/week).

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Arista Networks
Arista Networks
7 months ago

Technical Solutions Engineer

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Last checked: 2 hours agoStatus: Live

Job Summary

Technical Solutions Engineer at a networking company providing expert case triage, remote/onsite support, and cross-team collaboration to resolve complex customer infrastructure issues. You’ll work with engineering, product management, and sales to ensure quick, clear technical guidance, troubleshooting, and documentation while operating in a hybrid office setting (2-3 days/week).
Location: Vancouver
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Respond to customer product inquiries via telephone or in written, internet-based email.
  • •Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • •Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
  • •Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
  • •Document customer communication and recurring technical issues to support product quality programs and product development.

Pay and Benefits

Salary: CAD 85,000 - 150,000

Key Requirements

  • •Working knowledge of networking industry, products, and protocols; hands-on experience across a wide range of protocols
Experience:1-7 yearsComputer networkingIT
Education:Master's in CS/EE/ITP
Skills:CommunicationProblem-solvingTeamworkAnalytical thinking
Languages:English
Tech Stack:IXIATcpdumpWiresharkLinuxC++JavaPythonPerlJavaScriptShell

Company Brief

Arista Networks
Designs and sells high-performance cloud networking hardware and software for large-scale data centers and enterprise environments, including switches, routers, and network operating systems focused on programmability, telemetry, and low-latency networking.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 2004
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Glassdoor: 4.1
WebsiteLinkedIn