Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

Anomali
Chicago
Workplace: RemoteFull timeUSD 150,000 - 180,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer-first","Communication","Presentation","Problem-solving","Stakeholder management"]

Own customers’ end-to-end adoption journey, partnering with senior security stakeholders to turn technical usage into measurable business value. Serve as a platform power user across onboarding through production maturity, lead QBRs/EBRs, and identify renewal/expansion risk signals from usage data. Provide technical guidance using CTI and SecOps expertise, manage account metrics, create dashboards, and collaborate with engineering, onboarding, and support to resolve issues and drive continuous improvement.

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Anomali
Anomali
16 hours ago

Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

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Last checked: 3 hours agoStatus: Live

Job Summary

Own customers’ end-to-end adoption journey, partnering with senior security stakeholders to turn technical usage into measurable business value. Serve as a platform power user across onboarding through production maturity, lead QBRs/EBRs, and identify renewal/expansion risk signals from usage data. Provide technical guidance using CTI and SecOps expertise, manage account metrics, create dashboards, and collaborate with engineering, onboarding, and support to resolve issues and drive continuous improvement.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own and drive the customer adoption lifecycle from onboarding through full production maturity as the single accountable owner.
  • •Plan and lead QBRs/EBRs with analyst, director, and CISO stakeholders, translating technical usage into business value and security outcomes.
  • •Monitor usage, create custom dashboards, identify expansion/renewal risk signals, and provide best-practice recommendations and ROI/value proof.
  • •Address technical requests by proactively identifying and resolving issues, while managing customer expectations and serving as the customer advocate.
  • •Collaborate with onboarding engineers, technical support, engineering, sales, and product management to ensure successful usage, speedy resolution, and to surface feature requests and feedback.
Travel: Medium travel

Pay and Benefits

Salary: USD 150,000 - 180,000 annually

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or related field (or 3 additional years of relevant experience in lieu of degree).
  • •5+ years in technical customer success, solutions engineering, sales engineering, or similar roles in SaaS/technology with cybersecurity exposure.
  • •Proven experience presenting to and building trust with senior security leadership, including running QBRs/ERs tied to technical adoption and business outcomes.
  • •Expertise with SIEM products (e.g., Splunk, QRadar, Arcsight), including implementation, configuration, integration, and optimization.
  • •Strong grasp of networking concepts and operating systems, plus working knowledge of security controls/log telemetry (e.g., network and Identity).
Experience:SaaSCybersecurityEnterpriseSecurity operationsThreat intelligence
Education:Bachelor's in Computer Science, Engineering, or a related field
Skills:Customer-firstCommunicationPresentationProblem-solvingStakeholder management
Tech Stack:CTISecOpsAnomali PlatformQBRsEBRsGainsightSalesForceJIRASplunkQRadarArcsightSIEMSOARFirewallsEDRXDR

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Anomali
Provides threat intelligence and detection solutions that help enterprises detect, investigate, and respond to cyber threats by integrating intelligence feeds, analytics, and security platform integrations.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Redwood City, United States
Founded: 2013
WebsiteLinkedIn