KeyCorp

2 weeks ago

Lead Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a trusted, hands-on leader in an in-person branch by resolving complex client service issues and elevating the teller team’s client experience. Listen for financial wellness opportunities, educate clients using KeyBank financial tools, and transition clients to a banker for deeper conversations. Manage teller scheduling and daily operations while coaching tellers, ensuring accurate cash handling and strict compliance with regulatory, security, and audit controls.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide excellent in-person client service, identify and resolve complex client servicing issues, and transition clients to a banker for deeper financial wellness conversations.
•Coach tellers to ensure efficient, accurate teller functions in the branch and maintain effective teller line performance.
•Manage day-to-day teller line operations including scheduling, staffing issues, and operational/regulatory guidance for branch staff.
•Follow compliance, audit, and security procedures, including balancing the cash drawer within guidelines.
•Support product and policy knowledge to promote financial wellness tools, and assist the Branch Manager with onboarding and training new tellers.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

•High School Diploma, GED, or equivalent business experience (required).
•Minimum 3 years of demonstrated superior client relationship skills (required).
•Minimum 3 years of experienced cash handling (required).
•Working knowledge of PC with Windows-based applications and a calculator (required).
•Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks (required).

Experience:3+ years

Education:High School

Skills:Client communicationProblem-solvingCoachingIntegrityTime management

Licenses:Notary License

Tech Stack:WindowsPCCalculatorATMOnline BankingTelephone Banking

Company Brief

KeyCorp

KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cleveland, United States

Founded: 1849

Glassdoor: 3.6

Website LinkedIn

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KeyCorp

2 weeks ago

Lead Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide excellent in-person client service, identify and resolve complex client servicing issues, and transition clients to a banker for deeper financial wellness conversations.
•Coach tellers to ensure efficient, accurate teller functions in the branch and maintain effective teller line performance.
•Manage day-to-day teller line operations including scheduling, staffing issues, and operational/regulatory guidance for branch staff.
•Follow compliance, audit, and security procedures, including balancing the cash drawer within guidelines.
•Support product and policy knowledge to promote financial wellness tools, and assist the Branch Manager with onboarding and training new tellers.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

•High School Diploma, GED, or equivalent business experience (required).
•Minimum 3 years of demonstrated superior client relationship skills (required).
•Minimum 3 years of experienced cash handling (required).
•Working knowledge of PC with Windows-based applications and a calculator (required).
•Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks (required).

Experience:3+ years

Education:High School

Skills:Client communicationProblem-solvingCoachingIntegrityTime management

Licenses:Notary License

Tech Stack:WindowsPCCalculatorATMOnline BankingTelephone Banking

Company Brief

KeyCorp

KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cleveland, United States

Founded: 1849

Glassdoor: 3.6

Website LinkedIn