Staff Platform Manager - GTM & Ops Tooling

Airbnb
United States
Workplace: RemoteFull timeUSD 200,000 - 240,000 annuallyFunction: Product ManagementExperience: 10+ yearsSkills: ["Communication","Business fluency","Strategic thinking","Cross-functional collaboration","Operational analysis"]

Build and improve the internal platform and workflows that power Airbnb Supply operations. Own a multi-year ops-platform strategy, roadmap, and OKRs, translating real operational work into structured, measurable systems. Design AI-forward processes with clear human-in-the-loop decisioning, decompose product-to-ops problems, and partner across Supply, Engineering, and PMM to deliver case/workforce management tooling that improves capacity planning, workload distribution, and forecasting.

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FursaFursa
Airbnb
Airbnb
3 days ago

Staff Platform Manager - GTM & Ops Tooling

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Build and improve the internal platform and workflows that power Airbnb Supply operations. Own a multi-year ops-platform strategy, roadmap, and OKRs, translating real operational work into structured, measurable systems. Design AI-forward processes with clear human-in-the-loop decisioning, decompose product-to-ops problems, and partner across Supply, Engineering, and PMM to deliver case/workforce management tooling that improves capacity planning, workload distribution, and forecasting.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Define and maintain a multi-year strategy, vision, OKRs, and prioritized roadmap for Airbnb’s ops platform as AI increases execution.
  • •Align platform strategy and progress with senior leaders across Supply, Engineering, and Operations, reporting ongoing results.
  • •Design AI-forward operational processes and define where human-in-the-loop judgement is necessary and how quality will be measured.
  • •Decompose multi-dimensional product-to-ops problems into operational requirements and drive a coherent solution across multiple teams.
  • •Own case management and workforce management tooling including capacity planning, workload distribution, performance measurement, and forecasting for shared AI/human queues.
Travel: Low travel

Pay and Benefits

Salary: USD 200,000 - 240,000 annually

Key Requirements

  • •10+ years in product management, platform management, or operations technology, with at least 5 years in a technical product management role delivering systems with back-end engineering teams.
  • •Deep technical fluency to read system architecture, pressure-test engineering designs, and understand data models and API contracts.
  • •Experience redesigning high-volume operational processes by replacing fragmented, manual work with structured, measurable, scalable systems, including when human-in-the-loop is needed.
  • •Experience shipping AI/automation into production operations, including designing human-in-the-loop workflows and measuring quality in both modes.
  • •Experience owning workforce or case management tooling such as capacity planning, queue management, SLA tracking, or performance measurement.
Experience:10+ yearsMarketplaceHigh-growthOperations technology
Skills:CommunicationBusiness fluencyStrategic thinkingCross-functional collaborationOperational analysis
Languages:English
Tech Stack:SQLSalesforce Service CloudAirtableZendeskAPIsAIHuman-in-the-loopCase managementWorkforce managementQueue managementSLA tracking

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn