Customer Success Associate - Dublin (MENA ROSE - Turkish Speaker)

DataDog
Dublin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer focus","Communication","Attention to detail","Negotiation","Cross-functional collaboration"]

Build long-term relationships with a high volume of Datadog customers by driving adoption, identifying growth opportunities, and ensuring product retention. You’ll follow a defined customer success methodology to uncover customer needs, advocate internally, and manage renewals risk by monitoring usage trends. Handle escalations and billing or enablement requests, pivot account strategy to customer requirements, and collaborate cross-functionally with support, product, finance, and legal.

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FursaFursa
DataDog
DataDog
1 day ago

Customer Success Associate - Dublin (MENA ROSE - Turkish Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Build long-term relationships with a high volume of Datadog customers by driving adoption, identifying growth opportunities, and ensuring product retention. You’ll follow a defined customer success methodology to uncover customer needs, advocate internally, and manage renewals risk by monitoring usage trends. Handle escalations and billing or enablement requests, pivot account strategy to customer requirements, and collaborate cross-functionally with support, product, finance, and legal.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Identify target opportunities, manage the sales cycle, and build strategic customer relationships focused on retention.
  • •Handle requests from your book of business, including technical support escalations, billing questions, and documentation/enablement requests.
  • •Pivot account management strategy based on customer needs and requirements.
  • •Advise customers to ensure effective solution usage and higher adoption.
  • •Monitor usage trends to uncover renewal risks and collaborate cross-functionally with support, product, finance, and legal.

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusEspp

Key Requirements

  • •Fluency in Turkish
  • •1+ years of experience in a customer account-facing role with a desire to grow in Customer Success
  • •Customer-minded approach focused on providing value and building long-term relationships
  • •Strong written and verbal communication with excellent attention to detail
  • •Experience negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities
Experience:1+ yearsCustomer-facingCustomer success
Skills:Customer focusCommunicationAttention to detailNegotiationCross-functional collaboration
Languages:Turkish
Tech Stack:Datadog

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn