Networking Managed Services Engineer (L1)

NTT
Johannesburg
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Verbal and written communication","Analytical problem-solving","Prioritization under pressure","Attention to detail"]

Monitor and troubleshoot client network infrastructure and services to keep availability and performance within SLA targets. Handle Level 1 incidents and service requests, perform root-cause analysis, and escalate unresolved issues. Support maintenance activities such as patching, configuration changes, VPN and SD-WAN operations, and network security controls across WAN/LAN environments. Use monitoring and ticketing tools to manage alerts, documentation, and shift handovers.

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FursaFursa
NTT
NTT
1 day ago

Networking Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Monitor and troubleshoot client network infrastructure and services to keep availability and performance within SLA targets. Handle Level 1 incidents and service requests, perform root-cause analysis, and escalate unresolved issues. Support maintenance activities such as patching, configuration changes, VPN and SD-WAN operations, and network security controls across WAN/LAN environments. Use monitoring and ticketing tools to manage alerts, documentation, and shift handovers.
Location: Johannesburg
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Monitor client network infrastructure, systems, and services to ensure availability and performance.
  • •Identify, investigate, troubleshoot, and resolve Level 1 incidents and service requests within agreed SLAs.
  • •Escalate incidents, risks, and unresolved issues to appropriate support teams when required.
  • •Perform root cause analysis for incidents and contribute to incident prevention initiatives.
  • •Provide telephonic, chat, and ticket-based support; execute routine operational tasks and approved maintenance activities (e.g., patching and configuration changes).

Key Requirements

  • •Diploma/degree (or equivalent practical experience) in Information Technology, Computer Science, Networking, or related fields.
  • •CCNA Enterprise (or equivalent Cisco networking certification) and ITIL Foundation (ITIL v4 preferred).
  • •Entry-level networking experience or successful completion of a relevant graduate/internship programme.
  • •Experience troubleshooting and supporting enterprise network environments within a medium-to-large ICT organisation.
  • •Basic experience with network monitoring, incident management, and service request fulfilment.
Experience:Enterprise networksManaged servicesICT
Education:
Skills:Customer serviceVerbal and written communicationAnalytical problem-solvingPrioritization under pressureAttention to detail
Certifications:CCNA EnterpriseITIL Foundation (ITIL v4 preferred)CCNP EnterpriseCisco DevNet AssociateFortinet NSE4Implementing Cisco SD-WAN Solutions (ENSDWI)CWNA or CWNPNetScout Certified FundamentalsNetScout nGeniusONE Enterprise Essentials Fundamentals
Tech Stack:OSI ModelTCP/IPIP addressingSubnettingRoutingNetwork segmentationLayer 2 switchingVLANsTrunkingAccess control listsOSPFEIGRPBGPNATSNMPServiceNow4Me/XurrentLogicMonitorNetScoutPrometheus

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn