Customer Experience Officer

Alturki Holding
Saudi Arabia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Analytical thinking","Customer focus","Problem-solving","Leadership"]

Enhance the customer journey by combining frontline customer service with back-office operations, reporting, and performance analysis. Produce daily, weekly, and monthly customer experience reports, analyze feedback to find patterns and improvement opportunities, and coordinate with internal teams to resolve systemic issues. Monitor reporting quality, maintain SOPs, support automation initiatives (CRM tools and reporting systems), and handle escalated cases with investigation and follow-up. Uphold SIXT brand standards while training and monitoring customer service standards at counters.

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FursaFursa
Alturki Holding
Alturki Holding
1 month ago

Customer Experience Officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Enhance the customer journey by combining frontline customer service with back-office operations, reporting, and performance analysis. Produce daily, weekly, and monthly customer experience reports, analyze feedback to find patterns and improvement opportunities, and coordinate with internal teams to resolve systemic issues. Monitor reporting quality, maintain SOPs, support automation initiatives (CRM tools and reporting systems), and handle escalated cases with investigation and follow-up. Uphold SIXT brand standards while training and monitoring customer service standards at counters.
Location: Saudi Arabia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Prepare daily, weekly, and monthly customer experience reports and sales/complaint analyses.
  • •Analyze customer feedback data to identify patterns, recurring issues, and improvement opportunities.
  • •Coordinate with internal departments to resolve systemic issues and handle escalated cases with follow-up.
  • •Train and monitor customer service standards at counters and resolve complaints while maintaining service excellence.
  • •Document and improve SOPs, audit interactions for quality/compliance, and maintain accurate complaint records and corrective actions.

Key Requirements

  • •Bachelor’s degree in business administration, hospitality, tourism, sales, or a related field.
  • •Excellent verbal and written communication skills to interact with customers and collaborate with internal teams.
  • •Strong analytical skills to analyze customer data, feedback, and metrics for data-driven decisions.
  • •Customer service skills focused on putting customers at the center and improving customer experience.
  • •Proficient in Arabic and English.
Education:Bachelor's in business administration, hospitality, tourism, sales, or related field
Skills:CommunicationAnalytical thinkingCustomer focusProblem-solvingLeadership
Languages:ArabicEnglish
Tech Stack:CRM toolsReporting systems

Company Brief

Alturki Holding
Diversified holding company with interests across construction, industrial services, manufacturing, and other business sectors. The group manages a portfolio of operating companies serving commercial and industrial customers in Saudi Arabia and beyond.
Industry: Conglomerates & Holding Companies
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Khobar, Saudi Arabia
Founded: 1975
WebsiteLinkedIn