Customer Experience Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Enhance the customer journey by combining frontline customer service with back-office operations, reporting, and performance analysis. Produce daily, weekly, and monthly customer experience reports, analyze feedback to find patterns and improvement opportunities, and coordinate with internal teams to resolve systemic issues. Monitor reporting quality, maintain SOPs, support automation initiatives (CRM tools and reporting systems), and handle escalated cases with investigation and follow-up. Uphold SIXT brand standards while training and monitoring customer service standards at counters.

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Prepare daily, weekly, and monthly customer experience reports and sales/complaint analyses.
•Analyze customer feedback data to identify patterns, recurring issues, and improvement opportunities.
•Coordinate with internal departments to resolve systemic issues and handle escalated cases with follow-up.
•Train and monitor customer service standards at counters and resolve complaints while maintaining service excellence.
•Document and improve SOPs, audit interactions for quality/compliance, and maintain accurate complaint records and corrective actions.

Key Requirements

•Bachelor’s degree in business administration, hospitality, tourism, sales, or a related field.
•Excellent verbal and written communication skills to interact with customers and collaborate with internal teams.
•Strong analytical skills to analyze customer data, feedback, and metrics for data-driven decisions.
•Customer service skills focused on putting customers at the center and improving customer experience.
•Proficient in Arabic and English.

Education:Bachelor's in business administration, hospitality, tourism, sales, or related field

Skills:CommunicationAnalytical thinkingCustomer focusProblem-solvingLeadership

Languages:ArabicEnglish

Tech Stack:CRM toolsReporting systems

Company Brief

Alturki Holding

Website

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Alturki Holding

2 days ago

Customer Experience Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Prepare daily, weekly, and monthly customer experience reports and sales/complaint analyses.
•Analyze customer feedback data to identify patterns, recurring issues, and improvement opportunities.
•Coordinate with internal departments to resolve systemic issues and handle escalated cases with follow-up.
•Train and monitor customer service standards at counters and resolve complaints while maintaining service excellence.
•Document and improve SOPs, audit interactions for quality/compliance, and maintain accurate complaint records and corrective actions.

Key Requirements

•Bachelor’s degree in business administration, hospitality, tourism, sales, or a related field.
•Excellent verbal and written communication skills to interact with customers and collaborate with internal teams.
•Strong analytical skills to analyze customer data, feedback, and metrics for data-driven decisions.
•Customer service skills focused on putting customers at the center and improving customer experience.
•Proficient in Arabic and English.

Education:Bachelor's in business administration, hospitality, tourism, sales, or related field

Skills:CommunicationAnalytical thinkingCustomer focusProblem-solvingLeadership

Languages:ArabicEnglish

Tech Stack:CRM toolsReporting systems

Company Brief

Alturki Holding

Website