Sr. Customer Success Engineer, Identity Security

Cyera
New York
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Problem-solving","Communication","Interpersonal skills","Customer focus","Relationship management"]

Serve as the trusted technical partner for identity security customers, bridging Cyera and customer engineering teams. Lead onboarding and architecture deep dives, troubleshoot technical obstacles, and guide adoption to maximize long-term value. Own customer health by tracking usage and feedback, advocate customer needs internally, and drive renewals and expansions through strategic account management. Collaborate with Engineering, Product, and Sales to shape product adoption and improve the customer lifecycle experience.

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FursaFursa
Cyera
Cyera
22 hours ago

Sr. Customer Success Engineer, Identity Security

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the trusted technical partner for identity security customers, bridging Cyera and customer engineering teams. Lead onboarding and architecture deep dives, troubleshoot technical obstacles, and guide adoption to maximize long-term value. Own customer health by tracking usage and feedback, advocate customer needs internally, and drive renewals and expansions through strategic account management. Collaborate with Engineering, Product, and Sales to shape product adoption and improve the customer lifecycle experience.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the voice of the customer, advocating customer needs and requirements to internal teams.
  • •Lead technical onboarding for new customers, ensuring a smooth and positive experience.
  • •Maintain strategic relationships with key stakeholders, serving as an advisor and supporting executive engagement.
  • •Monitor customer usage and engagement to drive renewals and identify upsell/cross-sell opportunities.
  • •Lead ongoing customer engagements (strategy sessions, architecture deep dives, training, and QBRs) and use feedback plus health indicators to prioritize next steps.

Pay and Benefits

Perks:Home OfficePaid LeaveHealth InsuranceVisionDentalDisability InsuranceLife Insurance

Key Requirements

  • •5+ years in customer-facing technical roles such as Technical Account Manager, Solution Architect, Solution Engineering, Technical Support, or Customer Success Engineer.
  • •Extensive experience delivering Cyber/Identity solutions to large enterprise customers.
  • •Strong problem-solving ability to troubleshoot complex technical issues and drive resolution.
  • •Experience working with technical end users (IT practitioners, Developers, DevOps, Identity & Security Teams).
  • •Demonstrated ability to own customer relationships end-to-end, including onboarding, renewals, and expansion.
Experience:EnterpriseCybersecurityIdentity securityCustomer success
Skills:Problem-solvingCommunicationInterpersonal skillsCustomer focusRelationship management

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor