Business Banking Support Specialist

U.S. Bancorp
United States
Workplace: HybridFull timeUSD 22.5 - 30 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Customer service","Problem resolution","Interpersonal communication","Verbal communication","Written communication"]

Support business banking customers and account inquiries by providing knowledgeable, timely, and professional service under Business Banking Relationship Managers and Analysts. Help retain and deepen client relationships, proactively identify potential problems and compliance issues, and surface products/services that meet unmet client needs. Also supports sales teams as part of a One Bank strategy while ensuring timely, accurate compliance with procedural, policy, and regulatory requirements.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
23 hours ago

Business Banking Support Specialist

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support business banking customers and account inquiries by providing knowledgeable, timely, and professional service under Business Banking Relationship Managers and Analysts. Help retain and deepen client relationships, proactively identify potential problems and compliance issues, and surface products/services that meet unmet client needs. Also supports sales teams as part of a One Bank strategy while ensuring timely, accurate compliance with procedural, policy, and regulatory requirements.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Work directly with business banking customer accounts, inquiries, and items related to client satisfaction
  • •Support retention and deepening of client relationships by providing exceptional client experience and service
  • •Proactively identify potential problems and compliance issues to maximize customer satisfaction and encourage relationship expansion
  • •Identify products and services that address clients’ unmet needs
  • •Ensure timely and accurate compliance with procedural, policy, and regulatory risk and compliance requirements

Pay and Benefits

Salary: USD 22.5 - 30 hourly
Perks:Health InsuranceLife InsuranceDisability Insurance401kPaid LeaveParental LeavePaid Holidays

Key Requirements

  • •Associate's degree, or equivalent work experience
  • •Typically five or more years of job-related experience
  • •Considerable knowledge of departmental and bank products and services
  • •Proven customer service and problem resolution skills
  • •Proficient computer navigation skills using Microsoft Office applications, with effective interpersonal, verbal, and written communication
Experience:5+ yearsBankingFinancial servicesCustomer service
Education:Associate's
Skills:Customer serviceProblem resolutionInterpersonal communicationVerbal communicationWritten communication
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
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