Account Solutions Consultant, Customer Experience Orchestration

Adobe Systems
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Presentation","Communication","Stakeholder management","Trusted advisory","Multi-tasking"]

Advise strategic enterprise customers on digital transformation by demonstrating and articulating the value of Adobe Experience Cloud solutions. Collaborate with Pre-Sales, Sales, Technical, Consulting, and Customer Success teams to support sales plays from discovery through tech win. Lead customer workshops, craft use cases and value propositions, and help teams exploit Adobe Experience Cloud to strengthen brands, drive growth, and orchestrate customer experiences using Adobe Creative and Document Cloud offerings.

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Adobe Systems
Adobe Systems
1 month ago

Account Solutions Consultant, Customer Experience Orchestration

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Advise strategic enterprise customers on digital transformation by demonstrating and articulating the value of Adobe Experience Cloud solutions. Collaborate with Pre-Sales, Sales, Technical, Consulting, and Customer Success teams to support sales plays from discovery through tech win. Lead customer workshops, craft use cases and value propositions, and help teams exploit Adobe Experience Cloud to strengthen brands, drive growth, and orchestrate customer experiences using Adobe Creative and Document Cloud offerings.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as a trusted advisor to enterprise customers, understanding their objectives and business landscape.
  • •Demonstrate and articulate the value of Adobe solutions and how they support customers’ digital strategies.
  • •Collaborate as a core Pre-Sales team member with Sales and wider Technical, Consulting, and Customer Success teams.
  • •Lead complex sales plays from discovery through tech win as the technical authority.
  • •Build end-to-end user experience use cases and communicate value propositions; participate in workshops, presentations, and RFP/proposal inputs.

Key Requirements

  • •Ability to lead and conduct customer workshops.
  • •Strong understanding of technology and how it drives digital transformation.
  • •Strong understanding of digital marketing and emerging trends such as Agentic AI.
  • •Experience in technical pre-sales, consulting, or a digital marketing environment.
  • •Experience with marketing/ad technology such as analytics, personalization, web content management, digital asset management, Email, DMPs, CDPs, DSPs, and ad servers.
Skills:PresentationCommunicationStakeholder managementTrusted advisoryMulti-tasking
Tech Stack:Adobe Experience CloudAdobe Creative CloudAdobe Document CloudAdobe Experience PlatformAdobe Experience ManagerAdobe Acrobat StudioAdobe ExpressAdobe FireflyGenStudioAgentic AIWebMobileCRMAnalyticsPersonalizationWeb content managementDigital asset managementEmailDMPsCDPs

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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