Zip

3 weeks ago

Manager of Account Management, Commercial

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead Zip’s Commercial Account Management team, owning retention and expansion for high-volume enterprise accounts under 2,000 employees. You’ll hire, mentor, and coach quota-carrying AMs, drive GRR/NRR performance, and manage pipeline health directly in Salesforce and internal data tools. Shape qualification discipline and account planning, guide deal strategy in real time, and partner with Sales, CS, Product, and Marketing to scale upsell and cross-sell motions.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Hire, lead, and mentor an Account Management team to exceed retention and expansion goals (GRR, NRR).
•Own forecasting and pipeline health, working directly in Salesforce and internal data tools.
•Coach qualification discipline (COTM) and diagnose deal stalls to address pipeline vs. execution gaps.
•Drive multi-threaded expansion across procurement, finance, and legal using executive sponsorship and structured account planning.
•Participate in customer conversations and coach deal strategy in real time while partnering cross-functionally to scale upsell and cross-sell.

Pay and Benefits

Salary: USD 290,000 - 3,000,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveRemote WorkHome Office

Key Requirements

•2+ years of experience leading Account Management or Sales teams with proven success hitting revenue targets.
•Track record managing high-volume customer portfolios with both velocity and quality.
•Operational rigor across qualification frameworks, pipeline diagnostics, and account-planning cadence, with comfort working hands-on in data.
•Experience selling into procurement, finance, accounting, IT, or legal; you understand the buyer.
•Experience in fast-growth SaaS with comfort navigating ambiguity and moving quickly.

Experience:2+ yearsSaaSEnterprise procurement

Skills:LeadershipMentorshipCoachingOperational rigorCustomer advocacy

Tech Stack:SalesforceGongNotionClaude

Company Brief

Zip

Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Zip