Senior Strategic Implementation Specialist - Americas (West)

Ashby
United States, Canada
Workplace: RemoteFull timeUSD 140,000 - 185,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Listening","Problem-solving","Detail-oriented","Data-driven"]

Own end-to-end implementations of the company’s solution for new enterprise customers in the Strategic segment. Build and execute implementation plans, drive milestones, and help customers reach time to value quickly. Partner closely with cross-functional teams across Customer Success, Sales, Product, Engineering, and Operations. Bring deep experience managing multiple complex onboarding projects in a high-growth B2B SaaS environment, with a customer-centric, data-driven approach.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ashby
Ashby
4 days ago

Senior Strategic Implementation Specialist - Americas (West)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own end-to-end implementations of the company’s solution for new enterprise customers in the Strategic segment. Build and execute implementation plans, drive milestones, and help customers reach time to value quickly. Partner closely with cross-functional teams across Customer Success, Sales, Product, Engineering, and Operations. Bring deep experience managing multiple complex onboarding projects in a high-growth B2B SaaS environment, with a customer-centric, data-driven approach.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage and execute end-to-end implementations for many new customers.
  • •Develop and execute implementation plans for customers in the Strategic (predominantly Enterprise) segment.
  • •Help customers get up and running swiftly to achieve desired outcomes and time to value.
  • •Maintain proactive customer engagement and serve as an advocate with internal teams.
  • •Partner with cross-functional stakeholders to align progress and improve processes based on customer insights.
Travel: Low travel

Pay and Benefits

Salary: USD 140,000 - 185,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveParental LeaveLearning BudgetEquityEquipment Budget

Key Requirements

  • •Manage and execute multiple complex implementation and onboarding projects concurrently in a high-growth B2B SaaS environment.
  • •Define work, align stakeholders, communicate project plans, and deliver against agreed expectations and milestones.
  • •Strong understanding of complex, configurable B2B SaaS products, workflows, and integrations with other systems.
  • •Tailor implementations to customer needs while maintaining high engagement and communication throughout onboarding.
  • •Experience with change management and advising customers on best practices for using the software to achieve optimal value.
Experience:B2B SaaSEnterprise softwareCustomer onboardingRemote-first
Skills:CommunicationListeningProblem-solvingDetail-orientedData-driven
Tech Stack:B2B SaaSATSMetrics and analytics

Company Brief

Ashby
Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor