MuleSoft Support Engineer

NTT
Bengaluru, India
Workplace: RemoteFull timeFunction: Product ManagementExperience: 4-6 yearsSkills: ["Analytical and troubleshooting","Communication","Customer-facing attitude","Ability to work under pressure","Team player"]

Provide Level 2 production support for enterprise integrations built on MuleSoft, handling incident triage, troubleshooting, and API failure analysis. Monitor incidents and integrations, perform log analysis, run approved recovery runbooks, and execute message reprocessing for Azure Service Bus and RabbitMQ. Maintain ServiceNow updates, support scheduled jobs, coordinate with application/platform teams during incidents, and contribute to runbooks, knowledge articles, and RCA improvements.

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FursaFursa
NTT
NTT
5 days ago

MuleSoft Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide Level 2 production support for enterprise integrations built on MuleSoft, handling incident triage, troubleshooting, and API failure analysis. Monitor incidents and integrations, perform log analysis, run approved recovery runbooks, and execute message reprocessing for Azure Service Bus and RabbitMQ. Maintain ServiceNow updates, support scheduled jobs, coordinate with application/platform teams during incidents, and contribute to runbooks, knowledge articles, and RCA improvements.
Location: Bengaluru, India
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide L2 production support for MuleSoft APIs and integrations, including incident triage and troubleshooting.
  • •Monitor and troubleshoot production incidents, including API failures, connectivity issues, authentication errors, timeout issues, and payload validation failures.
  • •Perform application log analysis to identify probable root causes and analyze HTTP/performance issues.
  • •Execute approved runbooks for recovery activities and perform message validation and reprocessing for Azure Service Bus and RabbitMQ.
  • •Maintain accurate ServiceNow ticket updates, coordinate with internal teams during incidents, and support shift handovers/operational reporting.

Key Requirements

  • •4–6 years of experience providing production support for enterprise integrations/APIs.
  • •Strong MuleSoft operational knowledge, including MuleSoft Anypoint Platform and Mule 4 Runtime.
  • •Experience troubleshooting REST APIs and analyzing logs to identify probable root causes.
  • •Ability to execute approved runbooks for recovery activities and manage message validation/reprocessing.
  • •Experience with monitoring/incident tooling such as ServiceNow and Splunk (or similar).
Experience:4-6 yearsEnterprise integrationsProduction support
Skills:Analytical and troubleshootingCommunicationCustomer-facing attitudeAbility to work under pressureTeam player
Tech Stack:MuleSoft Anypoint PlatformMule 4 RuntimeREST APIsJSONXMLDataWeaveServiceNowSplunkAzure Service BusRabbitMQJAMS SchedulerAzure Data FactoryAPIMSFTPSQL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn