Forcepoint

5 days ago

Technical Support Engineer III - Web Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide world-class technical support for enterprise customers using Forcepoint’s cloud-native web security capabilities and related third-party products. Triage and respond to customer cases against SLAs, proactively diagnose issues, collect logs/configuration, reproduce problems, and research solutions in internal documentation. Serve as a technical advisor and subject-matter expert, mentor other support engineers, document cases, and leverage AI tools to analyze logs and draft responses.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer cases in line with Service Level Agreements.
•Proactively identify and resolve potential problems to improve customer experience.
•Gather logs/configuration details, attempt to reproduce issues, and research solutions in the Knowledge Base and documentation.
•Recommend and follow through on solutions or escalate cases when resolution is not found, ensuring severity/impact prioritization and urgency.
•Document case details in the tracking database; participate in knowledge sharing, mentoring programs, technical reviews, and provide training in areas of expertise.

Key Requirements

•Bachelor’s degree or higher in Information Systems, Computer Science, or equivalent experience.
•Five or more years of experience supporting business-to-business customers.
•Hands-on knowledge of networking fundamentals (Layer 2/3, TCP/IP, 3-way handshake, DNS) and HTTP protocol (structure, status codes, authentication).
•Hands-on knowledge of SSL/TLS, routing basics (WCCP, PBR, load balancer fundamentals), PAC file basics, packet analysis with tcpdump/Wireshark, and diagnosing network latency/intermittent issues.
•Experience with Active Directory, MSSQL fundamentals, information security concepts, endpoint diagnostics for Windows/Mac/Linux, and Windows/Linux memory dump capture and analysis.

Experience:5+ years

Education:Bachelor's in Information Systems, Computer Science

Skills:AccountabilityTeamworkCollaborationTransparent communicationResults-driven

Tech Stack:TCP/IPDNSHTTPSSL/TLSWCCPPBRLoad BalancerPAC filesTcpdumpWiresharkActive DirectoryMSSQLWindowsLinuxMacOSChatGPTClaudeGemini

Company Brief

Forcepoint

Provides network security appliances and integrated cybersecurity solutions, including firewalls, secure access, endpoint security, and cloud security services to protect enterprises and service providers from advanced threats and enable secure digital transformation.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2000

Website LinkedIn

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Forcepoint

5 days ago

Technical Support Engineer III - Web Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer cases in line with Service Level Agreements.
•Proactively identify and resolve potential problems to improve customer experience.
•Gather logs/configuration details, attempt to reproduce issues, and research solutions in the Knowledge Base and documentation.
•Recommend and follow through on solutions or escalate cases when resolution is not found, ensuring severity/impact prioritization and urgency.
•Document case details in the tracking database; participate in knowledge sharing, mentoring programs, technical reviews, and provide training in areas of expertise.

Key Requirements

•Bachelor’s degree or higher in Information Systems, Computer Science, or equivalent experience.
•Five or more years of experience supporting business-to-business customers.
•Hands-on knowledge of networking fundamentals (Layer 2/3, TCP/IP, 3-way handshake, DNS) and HTTP protocol (structure, status codes, authentication).
•Hands-on knowledge of SSL/TLS, routing basics (WCCP, PBR, load balancer fundamentals), PAC file basics, packet analysis with tcpdump/Wireshark, and diagnosing network latency/intermittent issues.
•Experience with Active Directory, MSSQL fundamentals, information security concepts, endpoint diagnostics for Windows/Mac/Linux, and Windows/Linux memory dump capture and analysis.

Experience:5+ years

Education:Bachelor's in Information Systems, Computer Science

Skills:AccountabilityTeamworkCollaborationTransparent communicationResults-driven

Tech Stack:TCP/IPDNSHTTPSSL/TLSWCCPPBRLoad BalancerPAC filesTcpdumpWiresharkActive DirectoryMSSQLWindowsLinuxMacOSChatGPTClaudeGemini

Company Brief

Forcepoint

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2000

Website LinkedIn