Mashreq

3 weeks ago

CX Lead - Design & User Testing Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead customer experience design and user testing for Mashreq’s retail journeys in Egypt. Ensure end-to-end journeys are customer-centric, responsive to feedback, and compliant with Central Bank of Egypt regulations. Drive user research, testing procedures, and CX metrics improvements (including NPS) while managing projects under RBG CXCG. Collaborate across product, marketing, operations, and development teams, and maintain design systems, style guides, and brand standards.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Manager level

Key Responsibilities

•Ensure journey designs are customer-centric and respond to client feedback and needs.
•Produce and execute test procedures; recognize errors on new and existing journeys.
•Undertake and present user experience research and testing insights to improve the customer journey.
•Run and deliver CX projects under RBG CXCG, ensuring on-time delivery within scope and budget.
•Lead designers and user researchers, build design strategy aligned to regulations, and maintain design systems, style guides, and brand standards.

Key Requirements

•Bachelor’s degree in Design, Human-Computer Interaction, or a related field (Master’s preferred).
•5+ years of experience in design leadership managing complex design projects.
•In-depth knowledge of user-centric design, including user research, prototyping, and testing.
•Strong understanding of Central Bank of Egypt consumer protection regulation and its impact on retail customer experience.
•Proficiency with design software such as Figma, Sketch, and Adobe Creative Suite (plus prototyping tools).

Experience:5+ yearsFinancial servicesRetail banking

Education:Bachelor's in Design, Human-Computer Interaction

Skills:Customer-centricityAnalytical thinkingCommunicationStakeholder engagementProblem-solving

Languages:English

Tech Stack:FigmaSketchAdobe Creative Suite

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

3 weeks ago

CX Lead - Design & User Testing Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Manager level

Key Responsibilities

•Ensure journey designs are customer-centric and respond to client feedback and needs.
•Produce and execute test procedures; recognize errors on new and existing journeys.
•Undertake and present user experience research and testing insights to improve the customer journey.
•Run and deliver CX projects under RBG CXCG, ensuring on-time delivery within scope and budget.
•Lead designers and user researchers, build design strategy aligned to regulations, and maintain design systems, style guides, and brand standards.

Key Requirements

•Bachelor’s degree in Design, Human-Computer Interaction, or a related field (Master’s preferred).
•5+ years of experience in design leadership managing complex design projects.
•In-depth knowledge of user-centric design, including user research, prototyping, and testing.
•Strong understanding of Central Bank of Egypt consumer protection regulation and its impact on retail customer experience.
•Proficiency with design software such as Figma, Sketch, and Adobe Creative Suite (plus prototyping tools).

Experience:5+ yearsFinancial servicesRetail banking

Education:Bachelor's in Design, Human-Computer Interaction

Skills:Customer-centricityAnalytical thinkingCommunicationStakeholder engagementProblem-solving

Languages:English

Tech Stack:FigmaSketchAdobe Creative Suite

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor