NTT

3 months ago

MS Engineer - VC

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide first-line support for clients’ Collaboration, Contact Centre, and Voice systems. Monitor private and public cloud infrastructure, detect issues early, triage and investigate incidents to restore services, and perform approved maintenance such as patching and configuration changes. Support clients via telephonic or chat when needed, maintain and improve knowledge articles, and help automate routine work while ensuring smooth shift handovers and clear client communication.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Monitor client private and public cloud infrastructure to proactively address issues before escalation.
•Investigate incidents, identify root causes, and restore Collaboration/Contact Centre/Voice services.
•Execute approved maintenance activities including patching and configuration changes.
•Provide telephonic or chat support to clients when needed.
•Update knowledge articles, identify process optimization opportunities, and contribute to automation and effective shift handovers.

Key Requirements

•Basic troubleshooting skills and knowledge of network, voice, collaboration, and contact centre services.
•Ability to triage client cases accurately, documenting severity, impact, and key information.
•Active listening skills to confirm understanding and gather relevant information.
•Strong communication skills and ability to work across different cultures and social groups.
•Diploma, bachelor’s degree, or relevant qualification in Information Technology or Computing (or equivalent experience).

Education:

Skills:CommunicationActive listeningTroubleshootingTriageAdaptability

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT