Customer Experience Banker - Grafton, OH

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Sales acumen"]

Serve as a Financial Concierge for walk-in customers, proactively identifying financial goals and needs to retain and grow consumer and business relationships. Recommend appropriate deposit and other banking products, process transactions accurately, and balance daily while delivering exemplary customer service. Use a disciplined sales approach—including follow-ups and outbound calling—to deepen partnerships and refer customers to other bank areas. Follow operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
3 days ago

Customer Experience Banker - Grafton, OH

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, proactively identifying financial goals and needs to retain and grow consumer and business relationships. Recommend appropriate deposit and other banking products, process transactions accurately, and balance daily while delivering exemplary customer service. Use a disciplined sales approach—including follow-ups and outbound calling—to deepen partnerships and refer customers to other bank areas. Follow operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and explain options clearly.
  • •Proactively identify opportunities to grow customer relationships through a disciplined sales process, including new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures while processing transactions accurately and balancing daily.

Key Requirements

  • •High school diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a bachelor’s degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort using technology such as mobile services and online banking services.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationSales acumen
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn