Manager, AI Operations

Zip
San Francisco
Workplace: HybridFull timeUSD 140,000 - 180,000 annuallyFunction: Data Science & Machine LearningSkills: ["Communication","Prioritization","Commercial judgment","Coaching","Quality ownership"]

Lead a hands-on team responsible for AI product delivery and customer adoption. Partner with Customer Success to provide reliable deployment and data foundations, and work cross-functionally with AI Forward Deployed Engineering, Product, and Engineering. Own an end-to-end data and integration evaluation program, set quality/release standards, and drive throughput across planning, deployment, maintenance, and performance analytics while scaling the team’s operating cadence.

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Zip
Zip
2 months ago

Manager, AI Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Closed

Job Summary

Lead a hands-on team responsible for AI product delivery and customer adoption. Partner with Customer Success to provide reliable deployment and data foundations, and work cross-functionally with AI Forward Deployed Engineering, Product, and Engineering. Own an end-to-end data and integration evaluation program, set quality/release standards, and drive throughput across planning, deployment, maintenance, and performance analytics while scaling the team’s operating cadence.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Drive adoption of Zip’s AI solutions across the customer base in partnership with Customer Success.
  • •Own end-to-end data and integration partner evaluation (coverage, reliability, accuracy) and ongoing partner quality once live.
  • •Ensure quality and reliability of platform capabilities by setting standards, testing processes, and release requirements.
  • •Grow and lead the team by scaling capacity and establishing structure, performance standards, and operating cadence.
  • •Own throughput across the delivery pipeline and develop internal tools/automation to reduce repetitive QA, support, and reporting work.

Pay and Benefits

Salary: USD 140,000 - 180,000 annually
Perks:EquityHealth InsuranceVisionDentalCommuter BenefitsPaid LeaveHome Office

Key Requirements

  • •Track record of owning an operational function with accountability for adoption, quality, and throughput, measured on outcomes rather than activity.
  • •Experience growing and scaling a delivery team through systems, process, and coaching to lift output quality as the team expands.
  • •Enough technical fluency to judge AI quality, read an LLM evaluation framework, and assess a data partner’s coverage and accuracy.
  • •Strong commercial judgment to own partner evaluations and make go/no-go decisions balancing quality, cost, and strategic value.
  • •Sharp prioritization under competing demands, with communication discipline to surface risk to leadership early.
Experience:AIEnterprise procurement
Skills:CommunicationPrioritizationCommercial judgmentCoachingQuality ownership
Tech Stack:LLM evaluation

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn