Operations Specialist, Bulgaria

Delivery Hero
Sofia
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Analytical skills","Results-oriented","Autonomous","Efficient","Collaborative","Adaptable","Persuasive communication","Evidence-based reasoning","Ability to challenge and debate"]

Own and improve core operational processes at Glovo’s logistics base in Bulgaria, driving daily execution and continuous optimization. Develop procedures and long-term projects to boost efficiency, and monitor industry trends to outperform competitors with a rider-experience focus. Collaborate cross-functionally with operations teams to enhance user experience for riders and customers, reporting to the Operations Manager and local leadership.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Delivery Hero
Delivery Hero
22 hours ago

Operations Specialist, Bulgaria

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own and improve core operational processes at Glovo’s logistics base in Bulgaria, driving daily execution and continuous optimization. Develop procedures and long-term projects to boost efficiency, and monitor industry trends to outperform competitors with a rider-experience focus. Collaborate cross-functionally with operations teams to enhance user experience for riders and customers, reporting to the Operations Manager and local leadership.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Manage daily processes at the Glovo operations base and drive proactive improvement.
  • •Develop processes and long-term projects to improve operational efficiency and report on progress.
  • •Identify industry trends and act proactively to outperform competitors with a focus on rider experience.
  • •Collaborate with Operations to guarantee best user experience for riders and customers in Bulgaria.
  • •Support operational streamlining and review of main logistics infrastructure processes.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceMultisport CardRemote WorkParental LeaveOnline TherapyWellness Stipend

Key Requirements

  • •University degree in Economics, Engineering, Mathematics or related fields (a plus).
  • •Previous experience in a fast-paced, demanding environment (e.g., consulting, tech industry).
  • •Experience in the delivery or on-demand industry is considered a plus.
  • •Proficiency with Google Suite (or Microsoft Office).
  • •Fluency in Bulgarian and English, with strong analytical skills and an evidence-based, persuasive communication style.
Experience:DeliveryOn-demandConsultingTech industry
Education:
Skills:Analytical skillsResults-orientedAutonomousEfficientCollaborativeAdaptablePersuasive communicationEvidence-based reasoningAbility to challenge and debate
Languages:BulgarianEnglish
Tech Stack:Google SuiteMicrosoft Office

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor