Solution Sales Expert - CX (Milano, IT, 20124)

SAP
Milan
Workplace: OnsiteFull timeFunction: SalesExperience: 10+ yearsSkills: ["Relationship building","Communication","Negotiation","Stakeholder management","Strategic thinking"]

Own CX LoB accounts and drive strategic account plans that deliver measurable value across the end-to-end customer journey. Use deep domain expertise to shape solution value propositions, accelerate adoption of innovation (including AI), and grow pipeline while meeting revenue targets. Lead executive engagement, discovery workshops, demos/enablement readiness, and complex pricing and contractual negotiations. Partner with consulting ecosystem stakeholders and maintain competitive insights to win and expand in the market.

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SAP
SAP
2 hours ago

Solution Sales Expert - CX (Milano, IT, 20124)

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Last checked: 2 hours agoStatus: Live

Job Summary

Own CX LoB accounts and drive strategic account plans that deliver measurable value across the end-to-end customer journey. Use deep domain expertise to shape solution value propositions, accelerate adoption of innovation (including AI), and grow pipeline while meeting revenue targets. Lead executive engagement, discovery workshops, demos/enablement readiness, and complex pricing and contractual negotiations. Partner with consulting ecosystem stakeholders and maintain competitive insights to win and expand in the market.
Location: Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Serve as CX LoB owner for assigned accounts, developing and executing strategic account plans aligned to customer and business objectives.
  • •Drive end-to-end customer value by providing domain expertise, thought leadership, and identifying high-priority business challenges.
  • •Manage pipeline and opportunities, including developing new opportunities within existing accounts and meeting revenue targets.
  • •Lead AI and innovation initiatives (e.g., scalable PoCs and partner co-investments) and engage early with customers on new products.
  • •Run executive engagement and governance (e.g., strategic discovery workshops and Quarterly Business Reviews) and handle complex pricing and contractual discussions.

Key Requirements

  • •Quota-carrying sales experience with a management consulting-type profile and 10+ years of industry/practitioner experience driving software sales.
  • •B2B enterprise experience with multi-stakeholder SaaS cycles and strong consulting background.
  • •Deep SAP and CX domain expertise with a strong understanding of AI and innovation trends.
  • •Ability to create quantified ROI/value levers and build a compelling business case.
  • •Fluency in English and Italian is required.
Experience:10+ yearsB2BSaaS
Skills:Relationship buildingCommunicationNegotiationStakeholder managementStrategic thinking
Languages:EnglishItalian
Tech Stack:SAPAISaaS

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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