Customer Success Manager - SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own a book of 40–50 SMB accounts from kickoff through renewal, serving as the primary point of contact via Slack and a customer ticketing system. Lead end-to-end onboarding with ~30-day implementations, configure marketplace listings across AWS, GCP, and Azure, and run 4–5 customer calls daily. Triage issues, drive adoption and retention, flag upsell opportunities, manage renewals, and contribute to internal playbooks and help center content.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a book of ~40–50 SMB accounts from kickoff through renewal and serve as the primary point of contact via Slack and the customer ticketing system.
•Lead customer onboarding end-to-end with an average 30-day implementation timeline and deliver 101 training sessions to onboard customer teams.
•Configure marketplace listings across AWS, GCP, and Azure Marketplace; set up co-sell workflows, CRM integrations (HubSpot, Salesforce), private offers (CPPO, RPOP), and automations.
•Serve as first responder for inbound customer questions, triage issues, resolve directly, and coordinate with Product Support or Solutions Engineering as needed.
•Drive customer health, adoption, and retention; proactively identify upsell and at-risk accounts; facilitate renewals and maintain detailed account notes and health tracking.

Key Requirements

•2+ years in Customer Success, Account Management, or Technical Support, ideally in SaaS or cloud.
•Excellent written and verbal English communication skills.
•Strong organizational skills with the ability to manage 40–50 accounts simultaneously.
•Comfortable in a Slack-heavy, async-first, fast-paced startup environment.
•Available for the US overlap shift (11pm–8am PHT / 7am–4pm PST).

Experience:2+ yearsSaaSCloud

Skills:CommunicationOrganizational skillsSelf-starterAttention to detailCustomer-first mindset

Languages:English

Tech Stack:SlackAWS MarketplaceGoogle Cloud MarketplaceAzure MarketplaceHubSpotSalesforceClickUpCRMGCPAzureAWSPrivate offersAutomationsAI

Company Brief

Suger

Suger provides a no-code platform for creating interactive product demos, onboarding flows, and guided tours to help product and marketing teams increase user activation and conversions. It enables rapid demo creation, embedding, and analytics without requiring engineering resources.

Industry: SaaS

Website

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Suger

1 week ago

Customer Success Manager - SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a book of ~40–50 SMB accounts from kickoff through renewal and serve as the primary point of contact via Slack and the customer ticketing system.
•Lead customer onboarding end-to-end with an average 30-day implementation timeline and deliver 101 training sessions to onboard customer teams.
•Configure marketplace listings across AWS, GCP, and Azure Marketplace; set up co-sell workflows, CRM integrations (HubSpot, Salesforce), private offers (CPPO, RPOP), and automations.
•Serve as first responder for inbound customer questions, triage issues, resolve directly, and coordinate with Product Support or Solutions Engineering as needed.
•Drive customer health, adoption, and retention; proactively identify upsell and at-risk accounts; facilitate renewals and maintain detailed account notes and health tracking.

Key Requirements

•2+ years in Customer Success, Account Management, or Technical Support, ideally in SaaS or cloud.
•Excellent written and verbal English communication skills.
•Strong organizational skills with the ability to manage 40–50 accounts simultaneously.
•Comfortable in a Slack-heavy, async-first, fast-paced startup environment.
•Available for the US overlap shift (11pm–8am PHT / 7am–4pm PST).

Experience:2+ yearsSaaSCloud

Skills:CommunicationOrganizational skillsSelf-starterAttention to detailCustomer-first mindset

Languages:English

Tech Stack:SlackAWS MarketplaceGoogle Cloud MarketplaceAzure MarketplaceHubSpotSalesforceClickUpCRMGCPAzureAWSPrivate offersAutomationsAI

Company Brief

Suger

Industry: SaaS

Website