Technical Support Service Desk-REMOTE

NTT
Fargo
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Problem-solving","Communication","Organizational skills","Attention to detail","Customer service"]

Provide technical support for healthcare customers through phone, email, chat, and self-service in a 24x7x365 contact center environment. Resolve workflow issues, application errors, access and functionality concerns with a focus on first-contact resolution and adherence to scripts, workflows, and compliance. Escalate complex issues, monitor systems throughout shifts, and participate in ongoing training while maintaining a quiet workspace with reliable connectivity.

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FursaFursa
NTT
NTT
5 days ago

Technical Support Service Desk-REMOTE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide technical support for healthcare customers through phone, email, chat, and self-service in a 24x7x365 contact center environment. Resolve workflow issues, application errors, access and functionality concerns with a focus on first-contact resolution and adherence to scripts, workflows, and compliance. Escalate complex issues, monitor systems throughout shifts, and participate in ongoing training while maintaining a quiet workspace with reliable connectivity.
Location: Fargo
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to incoming contacts (phone, email, chat, self-service) including workflow issues, application errors, access problems, and functionality concerns.
  • •Achieve a high first-contact resolution rate (over 90%) while providing high-quality customer service.
  • •Follow scripts, workflows, and corporate policies and procedures to ensure compliance.
  • •Escalate complex technical and application issues to the appropriate teams when needed.
  • •Maintain shift attendance and workspace readiness, monitoring computer screens throughout the shift and remaining in the phone queue during scheduled hours.

Key Requirements

  • •1 to 3 years of customer service experience, preferably in a contact center or healthcare setting.
  • •1 to 3 years of experience analyzing and resolving customer problems.
  • •Strong ability to explain complex technical concepts to non-technical audiences.
  • •Exceptional organizational skills and attention to detail.
  • •High school diploma or equivalent is required.
Experience:1-3 yearsHealthcareContact center
Education:High School
Skills:Problem-solvingCommunicationOrganizational skillsAttention to detailCustomer service
Languages:EnglishSpanish
Tech Stack:Microsoft TeamsTwo-Factor Authentication

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn