Customer Experience Banker - Plainfield, IN

Serve as a financial concierge for walk-in customers, helping retain and grow both consumer and business relationships. Proactively identify customer goals, recommend appropriate deposit and banking products, process transactions accurately, and balance daily while delivering exemplary service. Follow a disciplined sales process using follow-up, outbound calling, and referrals, and educate customers on deposit products while referring them to other bank areas to deepen relationships and partnerships.