Customer Experience Banker - Plainfield, IN

Huntington Bancshares
Indiana
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales","Relationship management","Communication","Presentation"]

Serve as a financial concierge for walk-in customers, helping retain and grow both consumer and business relationships. Proactively identify customer goals, recommend appropriate deposit and banking products, process transactions accurately, and balance daily while delivering exemplary service. Follow a disciplined sales process using follow-up, outbound calling, and referrals, and educate customers on deposit products while referring them to other bank areas to deepen relationships and partnerships.

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Huntington Bancshares
Huntington Bancshares
2 months ago

Customer Experience Banker - Plainfield, IN

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, helping retain and grow both consumer and business relationships. Proactively identify customer goals, recommend appropriate deposit and banking products, process transactions accurately, and balance daily while delivering exemplary service. Follow a disciplined sales process using follow-up, outbound calling, and referrals, and educate customers on deposit products while referring them to other bank areas to deepen relationships and partnerships.
Location: Indiana
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products and help them understand appropriate options.
  • •Proactively identify opportunities to grow customer relationships through a disciplined sales process, follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures, and process transactions accurately while balancing daily.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor’s Degree.
  • •1+ year of customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort using technology such as mobile services and online banking services.
  • •Ability to provide customer service and effectively resolve customer issues.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceSalesRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn