System Administrator I - (IT Service Delivery)

Delivery Hero
Berlin
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Independent work","Troubleshooting","Communication","Customer service orientation"]

Provide on-site and remote end-user support for hardware, software, and workstation setup, logging and resolving IT tickets for networking, printers, and A/V in partnership with Infrastructure. Own IT administration and asset management, maintaining MDM compliance with JAMF and Intune and supporting access management with Okta and SailPoint IIQ. Improve onboarding/offboarding efficiency, SLAs, and automate recurring work using AI-assisted support tools.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

System Administrator I - (IT Service Delivery)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide on-site and remote end-user support for hardware, software, and workstation setup, logging and resolving IT tickets for networking, printers, and A/V in partnership with Infrastructure. Own IT administration and asset management, maintaining MDM compliance with JAMF and Intune and supporting access management with Okta and SailPoint IIQ. Improve onboarding/offboarding efficiency, SLAs, and automate recurring work using AI-assisted support tools.
Location: Berlin
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled maintenance and upgrades.
  • •Log, prioritize, and resolve tickets by business criticality across networking, printers, and A/V; partner with Infrastructure on larger projects.
  • •Track IT assets across their full lifecycle and maintain MDM compliance across enterprise devices.
  • •Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives.
  • •Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs; use AI tools and automation to speed up troubleshooting and recurring work.

Pay and Benefits

Perks:Paid LeaveEducational BudgetLanguage CoursesHealth InsuranceGym MembershipEquitySabbaticalCommuter BenefitsLife InsurancePensionMeal Vouchers

Key Requirements

  • •Minimum of 1 year of experience in IT operations or 1st-level support managing workstations and endpoint devices (Windows and macOS).
  • •Strong troubleshooting skills for hardware and enterprise IT software, with an ability to own issues end-to-end.
  • •Ability to work independently while maintaining high service orientation and customer service skills.
  • •Strong verbal and written communication skills for supporting users and coordinating internally.
  • •Nice-to-have: hands-on experience with Jira and Confluence for ticketing and documentation.
Experience:IT operationsEnd-user supportEnterprise IT
Skills:Independent workTroubleshootingCommunicationCustomer service orientation
Languages:English
Tech Stack:JiraServiceNowJAMFIntuneOktaSailPoint IIQWindowsMacOSSlackGoogle WorkspaceConfluenceCopilotClaudeChatGPTGeminiA/VMDM

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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