Senior GTM Process Architect

Zillow
United States
Workplace: RemoteFull timeFunction: Revenue Operations (RevOps)Skills: ["Systems thinking","Structured communication","Cross-team collaboration","Change management","Data fluency"]

Own authoritative GTM process architecture for sales and customer success workflows, defining how leads move from routing through opportunity progression, pipeline hygiene, and handoff. Map current and future lead-to-close journeys, identify friction and automation opportunities, and maintain an improvement roadmap tied to seller productivity. Partner with product, engineering, BI, and enablement to deliver implementation-ready workflow specs, KPIs, and workflow-health reviews that drive adoption and reduce admin burden.

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FursaFursa
Zillow
Zillow
1 month ago

Senior GTM Process Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 32 days agoStatus: Live

Job Summary

Own authoritative GTM process architecture for sales and customer success workflows, defining how leads move from routing through opportunity progression, pipeline hygiene, and handoff. Map current and future lead-to-close journeys, identify friction and automation opportunities, and maintain an improvement roadmap tied to seller productivity. Partner with product, engineering, BI, and enablement to deliver implementation-ready workflow specs, KPIs, and workflow-health reviews that drive adoption and reduce admin burden.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Mid level

Key Responsibilities

  • •Design core sales workflows including lead routing, opportunity progression, pipeline hygiene, activity capture, and Sales-to-Customer Success handoff.
  • •Map the current lead-to-close journey, identify friction points and redundant/manual steps, and define automation opportunities.
  • •Create future-state process blueprints (swim-lane diagrams, decision trees, exception paths, field-level data standards) ready for implementation.
  • •Maintain a prioritized process improvement roadmap sequenced by seller impact and implementation feasibility; triage process-change requests from Sales, CS, and Enablement.
  • •Define workflow KPIs and leading indicators, run workflow-health reviews with field teams, and partner with Product/Engineering for adoption and process launches.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

  • •5–8 years in revenue operations or sales operations with process and systems design experience in a SaaS or technology company.
  • •Experience designing GTM workflows that shipped, were adopted, and had measurable outcomes.
  • •Working knowledge of Salesforce architecture (objects, relationships, record types, flows, automation logic) sufficient to design for the platform.
  • •Ability to translate process designs into business requirements CRM admins, product, and engineers can implement.
  • •Comfort with SQL or BI tools (Tableau, Looker) to validate workflow data quality and measure adoption.
Experience:SaaSTechnologyGTM
Skills:Systems thinkingStructured communicationCross-team collaborationChange managementData fluency
Tech Stack:SalesforceSQLTableauLookerGainsightOutreachSalesloftGongHighspotAIAutomation

Company Brief

Zillow
Operates an online real estate marketplace providing listings, valuation estimates, rentals, and agent tools. Connects buyers, sellers, renters, and real estate professionals with data-driven search, home Zestimate valuations, and advertising services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seattle, United States
Founded: 2006
WebsiteLinkedIn