Dispatch Coordinator (Cox Fleet)

AutoTrader.com
Utah, Arizona, South Carolina, Arkansas, Rhode Island, Alabama, Florida, Wisconsin, West Virginia, Virginia, Vermont, Oklahoma, Pennsylvania, Ohio, New York, North Dakota, Illinois, Connecticut, Colorado, New Mexico, Washington, Oregon, New Jersey, New Hampshire, Minnesota, Idaho, Michigan, South Dakota, Maryland, Delaware, Alaska, North Carolina, Montana, Mississippi, Missouri, Nebraska, Tennessee, Kentucky, Maine, Louisiana, Kansas, Wyoming, Iowa, Georgia
Workplace: RemoteFull timeUSD 18.17 - 27.31 hourlyFunction: Transportation & Fleet OperationsExperience: 3+ yearsEducation: high_schoolSkills: ["Proactive problem-solving","Multitasking","Customer communication"]

Coordinate and manage fleet logistics for Cox Fleet by assessing and assigning service events, verifying dispatch authorization, and matching the nearest appropriate service provider to handle repairs. Keep customers informed with estimated time of arrival and instructions, monitor delays or repair issues, and escalate problems to the supervisor on duty. Work variable shifts to support a 24/7/365 environment and ensure vehicles stay road-ready.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Dispatch Coordinator (Cox Fleet)

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Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate and manage fleet logistics for Cox Fleet by assessing and assigning service events, verifying dispatch authorization, and matching the nearest appropriate service provider to handle repairs. Keep customers informed with estimated time of arrival and instructions, monitor delays or repair issues, and escalate problems to the supervisor on duty. Work variable shifts to support a 24/7/365 environment and ensure vehicles stay road-ready.
Location: Utah, Arizona, South Carolina, Arkansas, Rhode Island, Alabama, Florida, Wisconsin, West Virginia, Virginia, Vermont, Oklahoma, Pennsylvania, Ohio, New York, North Dakota, Illinois, Connecticut, Colorado, New Mexico, Washington, Oregon, New Jersey, New Hampshire, Minnesota, Idaho, Michigan, South Dakota, Maryland, Delaware, Alaska, North Carolina, Montana, Mississippi, Missouri, Nebraska, Tennessee, Kentucky, Maine, Louisiana, Kansas, Wyoming, Iowa, Georgia
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Coordinate and manage the logistics of fleet operations, ensuring vehicles are maintained and repaired promptly.
  • •Assess and assign all open events and verify proper authorization has been obtained to dispatch events.
  • •Assign the appropriate and nearest service provider to make requested repairs.
  • •Advise customers of estimated time of arrival and follow instructions based on their requirements; inform the supervisor on duty of delays or repair problems.
  • •Address problems and customer inquiries as they arise.

Pay and Benefits

Salary: USD 18.17 - 27.31 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeavePet Insurance

Key Requirements

  • •High school diploma or GED and 3 years of experience dispatching for breakdown and/or tire, or in medium/heavy-duty vehicle maintenance.
  • •A strong knowledge of dispatching and multitasking.
  • •Can be a different combination such as an advanced degree/certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of related dispatching/maintenance experience.
  • •Preferred: a degree in a related discipline or industry experience.
Experience:3+ yearsAutomotive
Education:High School
Skills:Proactive problem-solvingMultitaskingCustomer communication

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn