Autodesk

1 month ago

Technical Support Specialist - Fusion Lifecycle

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Technical Support Specialist with expertise in Autodesk Fusion Manage and Vault to provide multi-channel support to customers, troubleshoot PLM/PDM configurations, and collaborate with engineering to resolve issues. You will manage cases end-to-end, adhere to SLAs, and contribute to knowledge base while supporting global customers.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide technical support via web, phone, chat, forums, and scheduled calls to Autodesk customers
•Serve as a subject matter expert for Fusion Lifecycle while supporting Vault-related issues
•Troubleshoot product functionality, configurations, integrations, workflows, and usage-related issues
•Manage customer cases from logging to resolution and closure, prioritizing critical issues and meeting SLAs
•Collaborate with Product Engineering and Product Management to resolve customer issues and improve product quality

Key Requirements

•Bachelor's degree in Mechanical Engineering or a related technical discipline
•5+ years of professional experience supporting or administering Autodesk Fusion Manage, PLM, or PDM
•Working knowledge of Autodesk Vault or similar PDM systems
•Experience with Autodesk Fusion Manage, Autodesk Vault, Windchill, Teamcenter, ENOVIA, or equivalent solutions
•Strong understanding of mechanical design, engineering change management, and data management workflows

Experience:5+ yearsPLMPDMFusion LifecycleVaultEngineering workflows

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingAnalytical thinkingTeamwork

Tech Stack:Autodesk Fusion LifecycleAutodesk VaultPLMPDMSQLJavaScriptAPIsSplunk

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Technical Support Specialist - Fusion Lifecycle

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide technical support via web, phone, chat, forums, and scheduled calls to Autodesk customers
•Serve as a subject matter expert for Fusion Lifecycle while supporting Vault-related issues
•Troubleshoot product functionality, configurations, integrations, workflows, and usage-related issues
•Manage customer cases from logging to resolution and closure, prioritizing critical issues and meeting SLAs
•Collaborate with Product Engineering and Product Management to resolve customer issues and improve product quality

Key Requirements

•Bachelor's degree in Mechanical Engineering or a related technical discipline
•5+ years of professional experience supporting or administering Autodesk Fusion Manage, PLM, or PDM
•Working knowledge of Autodesk Vault or similar PDM systems
•Experience with Autodesk Fusion Manage, Autodesk Vault, Windchill, Teamcenter, ENOVIA, or equivalent solutions
•Strong understanding of mechanical design, engineering change management, and data management workflows

Experience:5+ yearsPLMPDMFusion LifecycleVaultEngineering workflows

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingAnalytical thinkingTeamwork

Tech Stack:Autodesk Fusion LifecycleAutodesk VaultPLMPDMSQLJavaScriptAPIsSplunk

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor