Technical Support Engineer – PowerEdge XE

Dell
Seoul
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer focus","Problem-solving","Ownership","Communication","Cross-functional collaboration"]

Resolve complex customer-reported technical issues for PowerEdge XE servers in a fast-paced environment. Take ownership of cases from web, phone, chat, and email through complete resolution, keeping customers updated on progress. Troubleshoot in Linux (RHEL/Ubuntu), analyze problems, and provide actionable information to Engineering to improve product quality and reliability. Deliver operational excellence through thorough documentation and high customer respect.

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Dell
Dell
4 days ago

Technical Support Engineer – PowerEdge XE

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Last checked: 3 hours agoStatus: Live

Job Summary

Resolve complex customer-reported technical issues for PowerEdge XE servers in a fast-paced environment. Take ownership of cases from web, phone, chat, and email through complete resolution, keeping customers updated on progress. Troubleshoot in Linux (RHEL/Ubuntu), analyze problems, and provide actionable information to Engineering to improve product quality and reliability. Deliver operational excellence through thorough documentation and high customer respect.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Take ownership of technically sophisticated customer-reported issues from web, phone, chat, and email until complete resolution.
  • •Document relevant information and communicate timely progress updates to customers.
  • •Resolve customer issues while working closely with Engineering, SE, and other cross-functional teams.
  • •Provide qualified information to Engineering to improve product quality and reliability.
  • •Drive operational excellence through quality closures and high customer respect.

Key Requirements

  • •Strong knowledge of Dell PowerEdge servers and working fundamental knowledge of PowerEdge XE servers.
  • •Comfortable working in Linux environments (RHEL and Ubuntu).
  • •In-depth troubleshooting knowledge for complex technical issues.
  • •Good understanding of Dell and vendor diagnostics utilities and their application.
  • •5+ years of technical support experience with customer-facing ability in a high-pressure environment.
Experience:5+ years
Education:Bachelor's
Skills:Customer focusProblem-solvingOwnershipCommunicationCross-functional collaboration
Tech Stack:LinuxRHELUbuntuPowerEdge serversPowerEdge XE serversDiagnostics utilities

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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