Customer Service Representative

Sutherland
Monterrey
Workplace: OnsiteFull time13,000 - 18,000Function: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Active listening","Customer service","Multitasking","Problem-solving"]

Customer Service Representatives provide on-site support for customers of a major gaming client in Monterrey, delivering exceptional service using templated solutions, navigating multiple computer platforms, and working with a dedicated team to meet performance targets. You’ll utilize English communication, handle inquiries, and engage with leading technologies in a brick-and-mortar center.

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FursaFursa
Sutherland
Sutherland
3 years ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Customer Service Representatives provide on-site support for customers of a major gaming client in Monterrey, delivering exceptional service using templated solutions, navigating multiple computer platforms, and working with a dedicated team to meet performance targets. You’ll utilize English communication, handle inquiries, and engage with leading technologies in a brick-and-mortar center.
Location: Monterrey
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers of the gaming client with inquiries and issues on-site at the Monterrey center.
  • •Deliver high-quality service using templated solutions and established processes to resolve problems.
  • •Navigate multiple computer platforms concurrently to access customer information and tools.
  • •Maintain professional communication and build rapport with customers to meet performance targets.
  • •Collaborate with team leaders and peers to ensure efficient and accurate issue resolution.

Pay and Benefits

Salary: 13,000 - 18,000
Perks:MedicalDentalVisionPaid TrainingEmployee Discounts

Key Requirements

  • •Excellent verbal and written English communication skills; candidates will complete a language test to assess fluency
  • •The ability to navigate in several computer platforms simultaneously
  • •Familiarity with Microsoft Office tools
  • •Experience in customer service and/or call center
  • •High school diploma or equivalent
Experience:Customer service
Education:High School
Skills:CommunicationActive listeningCustomer serviceMultitaskingProblem-solving
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor