Senior Manager, Customer Success

Tenable
Massachusetts, Columbia
Workplace: HybridFull timeUSD 108,500 - 144,500Function: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Communication","Organization","Integrity"]

Lead and grow a team of Customer Success Managers and strategic enterprise accounts to drive revenue, retention, and executive-level relationships. Own day-to-day oversight, ensure customer expectations and ROI are met through product adoption, and coordinate across Research & Design, Sales, Sales Operations, Marketing, and Customer Advocacy. Forecast account performance, run monthly/quarterly strategic business reviews, recruit and coach team members, and identify growth opportunities with sales partners.

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Tenable
Tenable
1 day ago

Senior Manager, Customer Success

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and grow a team of Customer Success Managers and strategic enterprise accounts to drive revenue, retention, and executive-level relationships. Own day-to-day oversight, ensure customer expectations and ROI are met through product adoption, and coordinate across Research & Design, Sales, Sales Operations, Marketing, and Customer Advocacy. Forecast account performance, run monthly/quarterly strategic business reviews, recruit and coach team members, and identify growth opportunities with sales partners.
Location: Massachusetts, Columbia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and manage a team of Customer Success Managers and strategic client accounts, driving revenue and executive-level relationships.
  • •Oversee customer satisfaction and retention by building customer relationships and providing tailored service and solutions across the customer portfolio.
  • •Lead strategy to ensure each customer’s expectations, growth, and ROI are met, demonstrating strong knowledge of software products and operational procedures.
  • •Delegate projects/tasks to operating teams, track progress, run stakeholder-engaged account meetings, and lead monthly/quarterly strategic business reviews with Enterprise accounts.
  • •Recruit, lead, and provide training and coaching to the account management team; forecast and track key account performance metrics; identify growth opportunities and collaborate with sales.
Travel: Medium travel

Pay and Benefits

Salary: USD 108,500 - 144,500
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability InsuranceLife Insurance401kEapEducation AssistanceParental LeavePaid LeavePaid Holidays

Key Requirements

  • •BA/BS degree.
  • •10+ years of experience in sales, sales management, or account management, preferably in a SaaS technology company.
  • •Minimum 7 years of leadership experience managing teams up to 10 people.
  • •Proven account management skills delivering client-focused SaaS solutions to Enterprise customers, with strong customer relationship and product adoption focus.
  • •Strong communication, organizational, motivational, and leadership skills; ability to interface at all levels within a company and a client base.
Experience:10+ yearsSaaSTechnologyEnterpriseCustomer success
Education:Bachelor's
Skills:LeadershipCoachingCommunicationOrganizationIntegrity
Tech Stack:Microsoft OfficeWordExcelPowerPointSalesforce.comNetSuiteCRM

Company Brief

Tenable
Provides cybersecurity solutions including vulnerability management, asset discovery, and risk-based vulnerability prioritization to help organizations identify, assess, and remediate cyber risks across IT, cloud, and OT environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbia, United States
Founded: 2002
WebsiteLinkedIn