Operations Manager

Midis Group
Prague
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Performance management","Attention to detail","Problem-solving"]

Own the ordering-to-delivery process for strategic partners by optimizing shipments and logistics activities. Manage RMA processes and procedures, coordinate with finance to prepare insurance claim documentation, and liaise with re-insurers to process claims on time. Oversee freight management, routing/scheduling, shipment tracking, and CRM data accuracy to improve customer satisfaction and reporting. Lead and coach the team with performance reviews, training plans, and succession planning.

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FursaFursa
Midis Group
Midis Group
1 day ago

Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the ordering-to-delivery process for strategic partners by optimizing shipments and logistics activities. Manage RMA processes and procedures, coordinate with finance to prepare insurance claim documentation, and liaise with re-insurers to process claims on time. Oversee freight management, routing/scheduling, shipment tracking, and CRM data accuracy to improve customer satisfaction and reporting. Lead and coach the team with performance reviews, training plans, and succession planning.
Location: Prague
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Optimize ordering and delivery workflows for strategic partners to ensure smooth processing and timely delivery.
  • •Manage RMA processes and procedures.
  • •Coordinate with finance to prepare documentation for insurance claims and liaise with re-insurers to meet claim timeframes.
  • •Oversee freight management, shipment routing and scheduling, consolidation and cost analysis to improve delivery terms, and track shipments while updating customers.
  • •Lead, coach, and develop the team through performance reviews, training needs identification, and succession planning.

Key Requirements

  • •Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
  • •At least 7 years of relevant experience.
  • •Proven ability to optimize shipments and logistics for timely delivery within agreed lead times.
  • •Experience managing RMA processes and coordinating insurance claim documentation and processing.
  • •Ability to lead and coach a team through performance reviews, identifying training needs, and development planning.
Experience:7+ yearsLogisticsSupply chainOperations
Education:Bachelor's in Business Administration, Supply Chain Management
Skills:LeadershipCoachingPerformance managementAttention to detailProblem-solving

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website