Hospitality and Counters Operations Manager | Retail | M&S | UAE (Dubai, AE)

Al Futtaim Group
Dubai
Full timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Strategic planning","Operational transformation leadership","Leadership","Interpersonal communication","Data analysis"]

Lead in-store bakery, hospitality, and counters operations for MENA & KSA, driving the regional M&S sales plan and performance improvements. Own service and product quality through Ready To Trade checks, customer walkthroughs, and coaching café managers and service points. Ensure operational excellence with up-to-date standards, bakery equipment/process deployment, and TSL/compliance. Manage and develop teams while optimizing costs and minimizing losses to protect store profitability.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
1 day ago

Hospitality and Counters Operations Manager | Retail | M&S | UAE (Dubai, AE)

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Job Summary

Lead in-store bakery, hospitality, and counters operations for MENA & KSA, driving the regional M&S sales plan and performance improvements. Own service and product quality through Ready To Trade checks, customer walkthroughs, and coaching café managers and service points. Ensure operational excellence with up-to-date standards, bakery equipment/process deployment, and TSL/compliance. Manage and develop teams while optimizing costs and minimizing losses to protect store profitability.
Location: Dubai
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Deliver the regional M&S hospitality and counters sales plan by identifying opportunities across departments and reviewing sales performance.
  • •Ensure service and product quality through Ready To Trade checks, customer walkthroughs, observations, and feedback to teams.
  • •Maintain operational excellence by keeping the M&S Way document current for the MENA region and leading bakery equipment/process design and deployment.
  • •Champion innovation projects for bakery performance, product development, and sustainability initiatives while ensuring safe and legal working environments via TSL and compliance.
  • •Manage teams (engagement, performance, development) and support cost optimization by minimizing losses, controlling staff costs, and implementing waste/reduction and packaging optimization initiatives.

Key Requirements

  • •5+ years of experience in hospitality business with extensive technical knowledge and related food hygiene certifications.
  • •Proven track record delivering hospitality business and retail operations, particularly within F&B or retail.
  • •High-level strategic planning and delivery skills, including operational transformation leadership and large-scale project management experience.
  • •Expertise in capex planning, cost control, and optimization.
  • •Strong interpersonal leadership skills with the ability to work under pressure and handle challenges.
Experience:5+ yearsHospitalityRetailF&B
Skills:Strategic planningOperational transformation leadershipLeadershipInterpersonal communicationData analysis
Certifications:Food hygiene certifications

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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